Thermal Data Center Support Engineer

VERTIV (MALAYSIA) SDN. BHD.; Selangor; On-site; MYR 60,000 - 90,000; Full time

Job summary

Vertiv in Malaysia seeks a specialist to provide expert technical support for thermal management products in the Data Center sector. You will troubleshoot issues, guide customers on features and best practices, and collaborate with engineering to relay feedback for product enhancements.

Responsibilities include conducting trainings, developing technical docs, staying updated with industry trends, and visiting customer sites for assessments and audits.

Qualifications

• Bachelor’s degree in Mechanical or Environmental Engineering.
• 3+ years in technical support, product management, or engineering roles within the Data Center or HVAC sectors.
• Strong understanding of thermal management principles.
• Excellent problem‑solving and communication skills.

Responsibilities

• Serve as the primary technical point of contact for thermal management products in the Data Center environment.
• Provide expert guidance to customers on product features, functionalities, and best practices.
• Troubleshoot and resolve technical issues related to thermal products and systems, including cooling solutions and airflow management.
• Collaborate with engineering and product development teams to relay customer feedback and contribute to product enhancements.
• Conduct training sessions and workshops for internal teams and customers to improve product understanding and usage.
• Assist in the development of technical documentation, including user manuals, FAQs, and troubleshooting guides.
• Stay current with industry trends, technologies, and best practices related to thermal management in data centers.
• Participate in customer site visits and audits to assess thermal product performance and recommend solutions.
• Maintain accurate records of customer interactions and technical support activities.

Skills

Thermal management

Data center experience

Customer communication

Technical writing

Education

Bachelor’s degree in Mechanical Engineering or related field

Tools

Microsoft Office Suite

Technical documentation tools

Job description

Vertiv in Malaysia seeks a specialist to provide expert technical support for thermal management products in the Data Center sector. You will troubleshoot issues, guide customers on features and best practices, and collaborate with engineering to relay feedback for product enhancements.

Responsibilities include conducting trainings, developing technical docs, staying updated with industry trends, and visiting customer sites for assessments and audits.