Data Center Thermal Solutions Specialist

Vertiv Co; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Vertiv is seeking an experienced Specialist to provide expert technical support for thermal management products in the Data Center sector. The role involves collaborating with internal teams, local partners, and customers to resolve issues, optimize performance, and ensure satisfaction.

The Specialist will leverage deep knowledge of thermal systems to assist in design, implementation, and troubleshooting of solutions tailored to customer needs.

Qualifications

• Bachelor’s degree in Mechanical Engineering, Environmental Engineering, or a related field.
• 3+ years of experience in technical support, product management, or engineering roles within the Data Center or HVAC sectors.

Responsibilities

• Serve as the primary technical point of contact for thermal management products in the Data Center environment.
• Provide expert guidance to customers on product features, functionalities, and best practices.
• Troubleshoot and resolve technical issues related to thermal products and systems, including cooling solutions and airflow management.
• Collaborate with engineering and product development teams to relay customer feedback and contribute to product enhancements.
• Conduct training sessions and workshops for internal teams and customers to improve product understanding and usage.
• Assist in the development of technical documentation, including user manuals, FAQs, and troubleshooting guides.
• Stay current with industry trends, technologies, and best practices related to thermal management in data centers.
• Participate in customer site visits and audits to assess thermal product performance and recommend solutions.
• Maintain accurate records of customer interactions and technical support activities.

Skills

Technical support experience

Data Center / HVAC domain knowledge

Communication skills

Education

Bachelor’s degree in Mechanical Engineering, Environmental Engineering, or a related field

Tools

Microsoft Office

Technical documentation tools

Job description

Vertiv is seeking an experienced Specialist to provide expert technical support for thermal management products in the Data Center sector. The role involves collaborating with internal teams, local partners, and customers to resolve issues, optimize performance, and ensure satisfaction.

The Specialist will leverage deep knowledge of thermal systems to assist in design, implementation, and troubleshooting of solutions tailored to customer needs.