Senior Technical Support Engineer - Remote Diagnostics

Safeguards Secure Solution Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 96,000; Full time

Job summary

Safeguards Corporation Sdn Bhd is seeking a Technical Support Executive to manage reported Bad Actor devices, perform EJ analysis, and provide timely remote support. You will coordinate with internal teams and external vendors to identify effective resolutions and deliver clear reports.

The ideal candidate has a Bachelor in Electronics/Mechatronics/Computer Engineering or IT, 2–5 years in technical fields, and strong English. Shift work, weekends, and holidays are required to support operations.

Qualifications

• Possess at least a Bachelor in Electronics Engineering / Mechatronics Engineering / Computer Engineering / Information Technology or in any related field.
• At least 2 to 5 years of working experience in IT, mechatronics or self-service banking terminals maintenance.
• Able to work on shift hours (8am–8pm), weekends and public holidays.
• Good customer handling skills and complaint/difficult customer handling experience.
• Pleasant personality, proactive, good stress tolerance and multitasking ability.

Responsibilities

• Analyze EJ of Bad Actor devices, propose best solutions and assign Senior Engineers for remediation.
• Identify root cause and resolution plan in EJ analysis reports.
• Investigate suspected parts quality issues with repair centre/vendor and provide findings.
• Handle customer disputes, copy RAS files, review EJ, compare recon tables, and prepare reports for customers.
• Copy EJ files at banks or request EJ files from banks when required.
• Provide remote support to field engineers as needed.
• Assist on any management-directed projects.

Skills

Customer handling

English communication

Education

Bachelor in Electronics Engineering / Mechatronics Engineering / Computer Engineering / Information Technology

Job description

Safeguards Corporation Sdn Bhd is seeking a Technical Support Executive to manage reported Bad Actor devices, perform EJ analysis, and provide timely remote support. You will coordinate with internal teams and external vendors to identify effective resolutions and deliver clear reports.

The ideal candidate has a Bachelor in Electronics/Mechatronics/Computer Engineering or IT, 2–5 years in technical fields, and strong English. Shift work, weekends, and holidays are required to support operations.