Senior Technical Support Advisor - Japanese Speaker

cnx; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

cnx in Malaysia is seeking a Sr. Advisor I, Technical Support-Japanese Speaker to provide advanced technical support to client customers. This role handles escalated calls from other advisors and resolves complex hardware, software, and networking issues with minimal supervision.

The candidate will coach peers, help maintain KPIs, and ensure high customer satisfaction while communicating clearly and empathetically. Fluency in Japanese is required.

Qualifications

• Associate's degree in a related technical field with 3–5 years of relevant experience.
• Senior level knowledge of hardware, software, networking, and data storage.
• Ability to learn client technical systems and explain complex issues clearly.

Responsibilities

• Provide advanced technical support by handling complex customer cases with minimal supervision.
• Respond to escalated and unresolved calls from less experienced advisors.
• Identify, research and resolve user questions on hardware, software, and networking.
• Meet contractual KPIs while delivering courteous, professional service.
• Coach and train support professionals and act as escalation point in absence of team lead.
• Prepare complete work notes and assist with reporting analyses.

Skills

Technical support

Customer service

Escalation handling

Hardware troubleshooting

Software troubleshooting

Networking basics

Communication skills

Problem solving

Team training

Empathy

Education

Associate's Degree in related technical discipline

Job description

cnx in Malaysia is seeking a Sr. Advisor I, Technical Support-Japanese Speaker to provide advanced technical support to client customers. This role handles escalated calls from other advisors and resolves complex hardware, software, and networking issues with minimal supervision.

The candidate will coach peers, help maintain KPIs, and ensure high customer satisfaction while communicating clearly and empathetically. Fluency in Japanese is required.