Data Center Facility Manager-Johor Bahru, Malaysia

Alibaba Cloud; Johor Bahru; On-site; MYR 180,000 - 240,000; Full time

Job summary

Alibaba Cloud is seeking an experienced Facility Manager to lead on-site critical facilities operations in a data center environment in Johor, Malaysia. The role focuses on safe, reliable, and efficient operation of electrical and mechanical infrastructure with oversight of outsourced vendors and coordination with the colocation operator.

You will manage daily operations, preventive maintenance, and incident response, ensuring high availability and adherence to SLAs while developing SOPs and

Qualifications

• Bachelor's degree in Mechanical or Electrical Engineering.
• Minimum 5 years of O&M experience for electrical or HVAC in large-scale data centers.
• Strong knowledge of electrical power distribution and HVAC systems.
• Experience overseeing outsourced vendors in high-availability environments.
• Familiarity with BMS/EMS/CMMS/EPMS/DCIM is a plus.

Responsibilities

• Lead daily operations, inspections, preventive maintenance, and emergency response for critical facilities systems.
• Ensure high system availability and SLA adherence.
• Develop and improve SOPs, MOPs, EOPs, maintenance plans and contingency procedures.
• Serve as on-site technical lead for troubleshooting and incident response.
• Oversee outsourced vendor teams to ensure safe execution and quality.
• Coordinate with colocation operators on maintenance windows and incidents.
• Identify and manage safety, fire protection, reliability, capacity, and energy efficiency risks.
• Analyze operational data to improve reliability and efficiency (PUE).
• Provide technical support for site changes and readiness activities.

Skills

O&M experience

Vendor management

Data center operations

Electrical systems knowledge

HVAC systems knowledge

BMS/EMS/CMMS familiarity

On-call readiness

Chinese language pref

Coordination with operators

Education

Bachelor's degree in Mechanical or Electrical Engineering

Tools

BMS/EMS/CMMS/DCIM knowledge

Job description

We are looking for an experienced Facility Manager to lead on-site critical facilities operations in a data center environment. This is a site-based technical lead role responsible for the safe, reliable, and efficient operation of electrical and mechanical infrastructure, with day-to-day oversight of outsourced vendor teams and close coordination with colocation operators.

Responsibilities

• Lead daily operations, inspections, preventive maintenance, and emergency response for critical facilities systems, including electrical infrastructure (HV/LV, UPS, batteries, generators) and/or mechanical systems (chillers, CRAH/CRAC, chilled water, pumps, BMS/BA).
• Ensure high system availability and service delivery in line with operational requirements and SLAs.
• Develop and improve SOPs, MOPs, EOPs, maintenance plans, and contingency procedures.
• Serve as the on-site technical lead for troubleshooting, incident response, root cause analysis, and corrective actions.
• Oversee outsourced vendor teams to ensure safe execution, service quality, and operational discipline on site.
• Serve as a key facilities interface with the colocation operator on day-to-day operations, coordinating maintenance windows, incidents, access arrangements, compliance-related matters, and other site operational issues within the facilities scope.
• Identify and manage risks related to safety, fire protection, reliability, capacity, and energy efficiency, and drive issue closure in line with local regulations and company standards.
• Analyze operational data to improve reliability, optimize system performance, and enhance efficiency metrics such as PUE.
• Provide technical support for site changes and operational readiness activities as needed.

Job Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related discipline.
• Minimum 5 years of experience in O&M or related projects for electrical or HVAC systems in large-scale data centers, mission-critical facilities, or industrial environments.
• Strong technical knowledge of electrical power distribution systems and/or HVAC systems, including operating principles, controls, and fault diagnosis.
• Experience in equipment lifecycle management and O&M process development.
• Proven experience overseeing outsourced vendors or service partners in a high-availability environment.
• Strong risk identification, problem-solving, communication, and coordination skills.
• Familiarity with tools such as BMS, EMS, CMMS, EPMS, or DCIM is a plus.
• Bilingual or multilingual proficiency is preferred, with proficiency in Chinese considered a strong advantage.
• This position requires working on-site at the data center during business days and participating in an on-call rotation to support critical facility operations and incident response as needed.

What You'll Bring

Strong technical judgment, a high level of ownership, and the ability to drive reliable site operations through vendor oversight, operational discipline, and effective coordination with colocation operators.