Senior Tax Manager

Infosys BPM Malaysia; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

Infosys BPM Malaysia is seeking an experienced professional to coordinate the Indirect Tax Support Desk and drive end-to-end desk activities. You will prepare management reporting, lead stakeholder communications, and monitor SLA performance.

The role requires a CA or equivalent with 8+ years of experience and strong knowledge of APAC indirect taxation. You will oversee analyst work, drive process improvements, and mentor the team to meet productivity goals.

Qualifications

• Qualified CA or equivalent with 8+ years experience or with 10+ Years experience

Responsibilities

• Support end-to-end coordination of desk activities
• Prepare for and coordinate the TCPT Indirect Tax Support Desk management and reporting
• Lead stakeholder management including monthly / quarterly communication
• Support service management including individual / team performance against defined SLA's
• Provide single point interface for Client into respective process delivery matters
• Responsible for delivering the agreed productivity benefits/gain share
• Responsible to drive process related automation & transformation through bottom –up approach
• Ability to lead and motivate team to achieve performance goals
• Oversee and review (or delegate review) of analyst’s work as appropriate
• Meet/Ensure all the defined service levels agreed
• Liaise and handle escalation calls and emails from business stakeholders
• Track and measure customer feedback
• Escalate issues to the Business Process Managers as needed

Skills

Indirect Tax APAC

Education

Chartered Accountant (CA) or equivalent

Job description

• Support end-to-end coordination of desk activities
• Prepare for and coordinate the TCPT Indirect Tax Support Desk management and reporting
• Lead stakeholder management including monthly / quarterly communication
• Support service management including individual / team performance against defined SLA's
• Provide single point interface for Client into respective process delivery matters
• Responsible for delivering the agreed productivity benefits/gain share
• Responsible to drive process related automation & transformation through bottom –up approach
• Ability to lead and motivate team to achieve performance goals

Responsibilities

• Support end-to-end coordination of desk activities
• Prepare for and coordinate the TCPT Indirect Tax Support Desk management and reporting
• Lead stakeholder management including monthly / quarterly communication
• Support service management including individual / team performance against defined SLA's
• Oversee and review (or delegate review) of analyst’s work as appropriate
• Support continuous process improvement
• Provide single point interface for Client into respective process delivery matters
• Responsible for delivering the agreed productivity benefits/gain share
• Oversee and review (or delegate review) of analyst’s work as appropriate
• Confirm team members have appropriate training and background
• Meet/Ensure all the defined service levels agreed
• Liaise and handle escalation calls and emails from business stakeholders
• Track and measure customer feedback
• Escalate issues to the Business Process Managers as needed
• Responsible to drive process related automation & transformation through bottom –up approach
• Ability to lead and motivate team to achieve performance goals

Qualifications

• Qualified CA or equivalent with 8+ years experience or with 10+ Years experience

Required Skills

• Good Knowledge of Indirect Tax & Direct Tax of APAC