Senior Support Analyst, PERES Operations M/F

CACEIS-Gruppe; Putrajaya; On-site; MYR 75,000 - 95,000; Full time

Job summary

A global asset servicing firm is seeking a Senior Support Analyst to provide system support and enhance business processes. Located in Putrajaya, this role involves troubleshooting, maintaining data integrity, and collaborating with stakeholders for system updates. The ideal candidate has a Bachelor's degree and a minimum of 4 years in fund accounting or financial reporting. Join a dynamic team dedicated to delivering high-quality financial solutions in a competitive landscape.

Qualifications

• Minimum 4 years in relevant Fund accounting and/or financial reporting.
• Ability to work independently and collaboratively with the team.

Responsibilities

• Administer and support system updates and data analysis.
• Provide user support and troubleshooting for system errors.
• Maintain strong operational controls and data integrity.

Skills

System Maintenance Workflow Management

Collaboration

Data Analysis

Education

Bachelor’s degree in accounting, finance or related field

Job description

Senior Support Analyst, PERES Operations M/F

Business type

Types of Jobs - IT, Digital et Data

Job title

Senior Support Analyst, PERES Operations M/F

Contract type

Permanent Contract

01/06/2026

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Support Analyst will assist and support production and users, harnessing expertise and providing support on the system used by the function. Responsibilities include continuous improvement of business processes and their quality reporting. The role also takes charge of or oversees technical‑functional topics in relation to the business line as assigned by the manager.

Region: Luxembourg

Working hours: 9:00 AM to 6:00 PM (Malaysia time)

What will you do?

System Support & Maintenance

• Administer and support all types of system related updates and data analyzing related to the technical support.
• Support Function experience, including Data Maintenance, Investigation and system support on the business application.
• Working closely with the business unit to resolve and support technical queries.
• Oversee and support day to day work of and ensuring accurately and timely execution and work closely with stakeholders to identify issues and translate them into technical requirements for system updates or setups.
• User support & troubleshooting – point of contact for system errors and manage data integrity.
• Accurate and timely execution of agreed day to day processes supporting the business unit and taking ownership of the functions across a range of Private Capital Services structures.
• Work on an information system tool in accordance with the permissions defined to make modifications and/or corrections to data/parameters as needed, in compliance with the defined strategy (in conjunction with the production business lines).
• Provide assistance and support other business unit in the framework of one‑off or recurring events (implementation of new system enhancement or services, seasonal activities, temporary assignment, etc.).

Supplementary Information

What will you do? (continuation)

Team & Operational Support

• Maintain strong operational controls and quality checks to ensure high levels of data accuracy and integrity.
• All deadlines need to be monitored & any issues escalated & communicated appropriately to the relevant stakeholders.
• Act as the primary point of contact between the business unit and the IT/Dev department for system upgrades and bug reporting.
• Manage system update requests to provide the functional response and meeting the quality requirements as soon as possible.
• Within his/her area of expertise, participate in the ongoing training of employees to advance learning about production tools and business line technicalities or enhance the business line knowledge of teams (training materials, procedure, training, etc.).
• Consolidate and analyze complex requests, then respond to them within his/her scope or direct them to the appropriate teams (especially IT).

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

• Bachelor’s degree and/or master’s degree in accounting, finance or related field
• Minimum 4 years in relevant Fund accounting and / or financial reporting

Level of minimal experience

3-5 years

Experience

• Robust system maintenance workflow management experience
• Ability to work independently and collaborate with the team to achieve collective goals

Languages

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle‑office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024). By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.