Senior Support Analyst, PERES Operations M/F

Crédit Agricole Group; Putrajaya; On-site; MYR 161,030 - 241,545; Full time

Job summary

A leading global asset servicing firm located in Malaysia is seeking a Senior Support Analyst to provide expert technical support and enhance business processes. This role entails administering system updates, troubleshooting user issues, and ensuring data integrity. The ideal candidate should possess strong problem-solving skills and experience in system maintenance. This position offers a comprehensive opportunity to contribute to the efficiency of a dynamic financial environment.

Qualifications

• Experience in technical support within business applications.
• Strong data maintenance and investigation skills.
• Ability to handle user queries effectively.

Responsibilities

• Administer system updates and perform data analysis.
• Support business units with technical issues.
• Oversee daily operations ensuring accuracy.
• Manage user support and system integrity.
• Assist in implementing system enhancements.

Skills

Technical support

Data analysis

User troubleshooting

Process improvement

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high‑quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

The Senior Support Analyst will assist and support production and users, harnessing expertise to provide support on the system used by the function. He/she is responsible for continuous improvement of business processes and quality reporting, and takes charge of or oversees technical‑functional topics in relation to the business line as assigned by his/her manager.

Region: Luxembourg

Working hours: 9:00AM to 6:00PM (Malaysia time)

What will you do?

• Administer and support all types of system related updates and data analysing related to the technical support.
• Support Function experience, including Data Maintenance, Investigation and system support on the business application.
• Working closely with the business unit to resolve and support technical queries.
• Oversee and support day to day work of and ensuring accurate and timely execution and work closely with stakeholders to identify issues and translate them into technical requirements for system updates or setups.
• User support & troubleshooting – Point of contact for system errors and manage data integrity.
• Accurate and timely execution of agreed day to day processes supporting the business unit and taking ownership of the functions across a range of Private Capital Services structures.
• Work on an information system tool in accordance with the permissions defined to make modifications and/or corrections to data/parameters as needed, in compliance with the defined strategy (in conjunction with the production business lines).
• Provide assistance and support other business unit in the framework of one‑off or recurring events (implementation of new system enhancement or services, seasonal activities, temporary assignment, etc.).

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