Senior Specialist Customer Master Data Management

Infineon Technologies (Penang) Sdn. Bhd.; Penang; On-site; MYR 90,000 - 130,000; Full time

Job summary

Infineon Technologies (Penang) Sdn. Bhd. seeks a Senior Specialist for Customer Master Data Management to govern data creation, maintenance, and quality across ERP/CRM platforms. The role focuses on accuracy, SOP compliance, and data privacy within a global manufacturing context.

You will collaborate with Sales Operations, Finance, and IT teams to support system upgrades, data migrations, and year-end data activities while ensuring timely, compliant data delivery.

Qualifications

• Bachelor’s degree or equivalent practical experience.

Responsibilities

• Review, validate, and process requests for customer master data creation and modifications in enterprise systems.
• Ensure customer data attributes are accurate, complete, and properly formatted.
• Enforce data governance policies and SOPs while ensuring compliance with audit controls and privacy regulations (GDPR, CCPA).
• Perform data profiling, cleansing, and mass-maintenance to improve data quality.

Skills

Data governance

Master data management

Data quality

ERP/CRM systems

Analytical thinking

Education

Bachelor’s degree in Business Administration/Information Systems/Data Management/Finance

Tools

SAP MDG/ECC/S4HANA

Oracle

Microsoft Dynamics

Salesforce

Job description

Senior Specialist Customer Master Data Management

Data Creation, Maintenance, and Governance

• Review, validate, and process incoming requests for new customer master data creation and modifications in enterprise systems (e.g., SAPERP, SAP MDG , SAP CRM, Salesforce).
• Ensure all customer data attributes (such as legal entities, billing addresses, tax identifiers, payment terms, and hierarchies) are accurate, complete, and properly formatted.
• Enforce and uphold enterprise data governance policies, standard operating procedures (SOPs), and data quality rules while ensuring compliance with audit controls and data privacy regulations (e.g., GDPR,CCPA).
• Perform routine data profiling, data cleansing, and mass-maintenance activities to improve data quality and eliminate redundancy.

Project & System Support

• Serve as the master data subject matter expert (SME) on cross-functional business projects, system upgrades, migrations, and mergers/acquisitions.
• Participate in User Acceptance Testing (UAT), regression testing, and data validation activities for system enhancements and new data capabilities.
• Support the mapping, transformation, and reconciliation of legacy customer data during system integrations or implementations.

Year-End Change & Operational Peak Activities

• Coordinate and execute critical year-end data maintenance activities, including calendar switches, pricing structural shifts, and credit limit profile adjustments.
• Manage bulk updates for year-end organizational changes, such as fiscal updates, legal entity restructuring, and reporting hierarchy resets.
• Ensure high data accuracy and rapid turn around times during seasonal peak business periods to prevent delays in customer billing, financial consolidation, and legal reporting.
• Execute mass transfers and realignments of customer accounts across internal portfolios, sales territories, and account managers.
• Manage complex customer hierarchies and relationship structures (e.g., parent-child corporate relationships, ship-to vs. bill-to accounts) to ensure correct sales attribution and commercial routing.
• Collaborate with Sales Operations, Finance, and GSD teams to ensure portfolio definitions accurately reflect current go-to-market strategies.

Your Profile

Qualifications and skills to help you succeed

• Education: Bachelor’s degree in Business Administration, Information Systems, Data Management, Finance, or a related field (or equivalent practical experience).
• Experience: 2–4 years of direct experience in master data management, data governance, or business operations, specifically focusing on the Customer domain.
• System Knowledge: Hands‑on experience with major ERP or CRM systems (e.g., SAP MDG/ECC/S4HANA, Oracle, Microsoft Dynamics, or Salesforce) is highly preferred.
  • Exceptional attention to detail and a commitment to data accuracy under tight operational deadlines.
  • Strong analytical and problem‑solving skills to manage complex portfolio restructures and year‑end dependencies.
  • Excellent communication skills to partner effectively with global sales, project managers, and finance stakeholders.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Consumer Electronics Manufacturing More than 10,000 employees

Semiconductors are crucial to solve the energy challenges of our time and shape the digital transformation. This is why Infineon is committed to actively driving decarbonization & digitalization. As a global semiconductor leader in power systems & loT, we enable game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure loT. We make life easier, safer, and greener. Together with our customers and partners. For a better tomorrow.

Revenue in fiscal year 2023: more than €16 billion

About 58600 employees worldwide (Sept'23)

69 R&D & 17 manufacturing locations

Semiconductors are crucial to solve the energy challenges of our time and shape the digital transformation. This is why Infineon is committed to actively driving decarbonization & digitalization. As a global semiconductor leader in power systems & loT, we enable game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure loT. We make life easier, safer, and greener. Together with our customers and partners. For a better tomorrow.

Revenue in fiscal year 2023: more than €16 billion

About 58600 employees worldwide (Sept'23)