Senior Staff Specialist Customer Management

Infineon Technologies AG; Penang; On-site; MYR 180,000 - 300,000; Full time

Job summary

Infineon Technologies AG is seeking an experienced Global Business Process & Business System Architect Owner to lead CMD design and governance within our SAP/MDG environment. You will harmonize processes, own data quality, and guide digital transformation across Sales, Finance, Supply Chain, and Compliance.

The role requires 8+ years in SAP MDG/MDG Customer domain, strong architecture skills, and leadership to influence global teams across regions.

Qualifications

• Bachelor's or master's degree in information systems, business, economics, international business or related field.
• 8+ years of experience in SAP Master Data Management, with at least 3+ years in SAP MDG (Customer domain), SAP CRM & SAP S4 HANA.
• Proven track record in business process architecture and system ownership in large enterprise environments.
• Strong collaboration with cross-functional teams across regions and systems.

Responsibilities

• Define scalable, compliant, and business‑aligned data processes across the customer lifecycle.
• Shape the foundation of customer data quality and governance.
• Deliver CMD Business System Architecture and end‑to‑end CMD and customer hierarchy processes.
• Drive SAP S4 HANA & SAP MDG design, data governance, and global rollout initiatives.
• Integrate external digital data services (e.g., D&B/Moody’s) to support digitalization.
• Collaborate with cross‑functional teams across regions and systems.
• Drive end‑to‑end business processes and supporting systems ownership across the enterprise.

Skills

SAP MDG

S/4HANA

Master Data Management

Data governance

Data quality

Process architecture

Leadership

Stakeholder management

Education

Bachelor's/Master's degree in IS or business

Master's preferred

Tools

Salesforce CRM

Microsoft Dynamics 365

Job description

We are seeking an experienced Global Business Process & Business System Architect Owner to lead the strategic design and governance of Customer Master Data Management (CMD) within our SAP and MDG environment. This strategic role bridges business needs with technology capabilities to deliver scalable, efficient, and future‑ready solutions with a focus on digitalization. The ideal candidate will lead process harmonization initiatives and act as the design authority in major digital transformation projects. The ideal candidate combines deep expertise in SAP (MDG, ECC/S4) with strong business process architecture skills, enabling reliable, high‑quality customer data that supports key business functions such as Sales, Pricing & Quoting, Supply Chain, Order Management, Finance, Export Control, Legal, and Compliance.

Your Role

Key responsibilities in your new role:

• Responsible for defining scalable, compliant, and business‑aligned data processes across the customer lifecycle.
• Play a critical role in shaping the foundation of customer data quality and governance.
• Deliver solution towards CMD Business System Architecture & owned‑to‑end CMD and customer hierarchy processes.
• Drive SAP S4 Hana & SAP MDG design, data governance, and global rollout initiatives.
• Support Integration of external digital data services (e.g., D&B/Moody’s) to support digitalization transformation.
• Collaborate with cross‑functional teams across regions and systems.
• Drive the design, optimization, and ownership of end‑to‑end business processes and supporting systems across the enterprise.

Your Profile

Qualifications and skills to help you succeed:

• Bachelor’s or master’s degree in information systems, Business Administration, Economics, International Business or related field.
• 8+ years of experience in SAP Master Data Management, with at least 3+ years in SAP MDG (Customer domain), SAP CRM & SAP S4 HANA.
• Proven track record in business process architecture and system ownership in large enterprise environments.
• Strong business acumen & understanding between business needs and technical solutions.
• Deep understanding of customer lifecycle processes, account hierarchies and data compliance.
• Experience working in high‑complexity environments with multiple regions, business models, and interfacing systems.
• Strong leadership, facilitation, and communication skills, especially in influencing across global teams and senior stakeholders.
• Strong collaboration with key stakeholders from Sales, Supply Chain, Order Management, Logistics, Finance, Legal, Compliance, and IT to ensure business needs are translated into system solutions.
• Strong experience in process design, system ownership & data quality governance.
• Semiconductor industry or complex global B2B experience preferred.
• Experience with third party data service integration.
• Experience with CRM cloud solutions like Sales force and Microsoft dynamics.
• Experience supporting digital transformation projects or go‑to‑market transformation is an advantage.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant’s experience and skills.