Specialist Customer Management

Infineon Technologies AG; Penang; On-site; MYR 120,000 - 160,000; Full time

Job summary

Infineon Technologies AG in Malaysia (Penang) is seeking a Specialist Customer Management to manage master data, govern data quality, and support ERP/CRM systems across projects with global stakeholders.

You will serve as the data SME for cross-functional initiatives, participate in UAT, and lead year-end data activities to ensure accurate billing and reporting.

Qualifications

• Bachelor’s degree or equivalent practical experience in a related field.
• 2–4 years of direct experience in master data management or data governance.
• Hands-on experience with ERP/CRM systems (SAP MDG/SAP, Salesforce, Oracle or MS Dynamics).
• Strong attention to detail, analytical skills, and good communication with global stakeholders.

Responsibilities

• Data creation, maintenance, and governance across ERP/CRM systems.
• Ensure accuracy of customer data attributes and adhere to SOPs and privacy rules.
• Act as SME on cross-functional projects, UAT, data validation during upgrades.
• Coordinate year-end data maintenance and complex portfolio restructures.
• Collaborate with Sales Ops, Finance and other teams to reflect GTM strategies.

Skills

Master data management

Data governance

ERP systems

CRM systems

Data analysis

Attention to detail

Communication

Education

Bachelor’s degree (related field)

Tools

SAP MDG

SAP ECC/S4HANA

Salesforce

Oracle

Microsoft Dynamics

Job description

WeAreIn for jobs that impact everyone's life.

Turning customer whispers into industry-shaking solutions... ready to amplify the future?

As a Specialist Customer Management in our Customer Collaboration and Technical Marketing team, you work hand-in-hand with our customers, enabling them to transform our products into cutting-edge designs, all while building long-lasting partnerships that thrive on success.

Are you in?

Key responsibilities in your new role

1. Data Creation, Maintenance, and Governance

• Review, validate, and process incoming requests for new customer master data creation and modifications in enterprise systems (e.g., SAPERP, SAP MDG , SAP CRM, Salesforce).
• Ensure all customer data attributes (such as legal entities, billing addresses, tax identifiers, payment terms, and hierarchies) are accurate, complete, and properly formatted.
• Enforce and uphold enterprise data governance policies, standard operating procedures (SOPs), and data quality rules while ensuring compliance with audit controls and data privacy regulations (e.g., GDPR,CCPA).
• Create/Maintain /review and update process documentation/work instructions on a regular basis.
• Perform routine data profiling, data cleansing, and mass-maintenance activities to improve data quality and eliminate redundancy.

2. Project & System Support

• Serve as the master data subject matter expert (SME) on cross-functional business projects, system upgrades, migrations, and mergers/acquisitions.
• Participate in User Acceptance Testing (UAT), regression testing, and data validation activities for system enhancements and new data capabilities.
• Support the mapping, transformation, and reconciliation of legacy customer data during system integrations or implementations.

3. Year-End Change & Operational Peak Activities

• Coordinate and execute critical year-end data maintenance activities, including calendar switches, pricing structural shifts, and credit limit profile adjustments.
• Manage bulk updates for year-end organizational changes, such as fiscal updates, legal entity restructuring, and reporting hierarchy resets.
• Ensure high data accuracy and rapid turn around times during seasonal peak business periods to prevent delays in customer billing, financial consolidation, and legal reporting.

4. Customer Portfolio Support & Lifecycle Management

• Execute mass transfers and realignments of customer accounts across internal portfolios, sales territories, and account managers.
• Manage complex customer hierarchies and relationship structures (e.g., parent-child corporate relationships, ship-to vs. bill-to accounts) to ensure correct sales attribution and commercial routing.
• Collaborate with Sales Operations, Finance, and GSD teams to ensure portfolio definitions accurately reflect current go-to-market strategies.

Your profile Qualifications and skills to help you succeed

• Education: Bachelor’s degree in Business Administration, Information Systems, Data Management, Finance, or a related field (or equivalent practical experience).
• Experience: 2–4 years of direct experience in master data management, data governance, or business operations, specifically focusing on the Customer domain.
• System Knowledge: Hands-on experience with major ERP or CRM systems (e.g., SAP MDG/ECC/S4HANA, Oracle, Microsoft Dynamics, or Salesforce) is highly preferred.
• Soft Skills:
  • Exceptional attention to detail and a commitment to data accuracy under tight operational deadlines.
  • Strong analytical and problem-solving skills to manage complex portfolio restructures and year-end dependencies.
  • Team player with excellent communication skills to partner effectively with global stakeholders.

WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals.

Be a part of making life easier, safer and greener. Are you in? We are on a journey to create the best Infineon for everyone.

We strive to create the best Infineon for everyone by embracing diversity and inclusion.

We welcome applicants for who they are and offer a workplace built on trust, openness, respect and equal opportunity.

Our hiring decisions are based on skills and experience.

Even if you don’t meet every requirement, we encourage you to apply.

Please let your recruiter know if you need any accommodations during the interview process.

Learn more about our various contact channels and about Diversity & Inclusion at Infineon.