Senior Presales Engineer

Entrust; Selangor; Hybrid; MYR 120,000 - 180,000; Full time

Job summary

Entrust is seeking a Senior Solutions Engineer/Senior Presales Engineer to support customers across APAC, helping solve complex digital identity and fraud challenges. In this highly customer-facing role, you will partner with Sales to design identity verification experiences, guide trials, and lead technical validations across fintech, payments and eCommerce.

Based in Malaysia, you will collaborate with regional and global teams, influence product direction, and represent Entrust at events while

Qualifications

• Senior presales/solutions engineering with strong customer engagement.
• Ability to lead value-based conversations using structured sales methodologies.
• Solid RESTful API understanding and modern integration patterns.
• Experience guiding developers through API/SDK integrations.
• Proactive, ownership-oriented problem solving.
• Experience working cross-functionally with Sales, Product and Customer Success.
• Experience in SaaS or cloud environments.
• Fluent in English and Malay.
• Familiarity with identity verification, CIAM, IAM, or fraud prevention tech.
• Experience in fintech, financial services, payments, or cybersecurity.
• Knowledge of security principles and regulatory frameworks (GDPR, eIDAS 2.0, AML/KYC).
• Experience working across APAC markets.

Responsibilities

• Partner with Sales to diagnose customer challenges and tailor solutions.
• Design identity verification experiences and API/SDK integrations.
• Lead trials and POCs with defined success criteria.
• Support RFPs/RFIs with technical guidance.
• Build demos and example integrations for use cases.
• Collaborate with Product to share customer insights.
• Drive adoption of new features across APAC.
• Represent Entrust at events and webinars.
• Ensure secure, compliant user journeys across regulated regions.

Skills

Presales Experience

Value-based Selling

REST APIs

API/SDK Integrations

Ownership Mindset

Cross-functional Collaboration

SaaS/Cloud

Languages English & Malay

Identity Verification Tech

Fintech/Cybersecurity

Security & Regulatory Knowledge

APAC Market Experience

Job description

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.

About The Role

Onfido, an Entrust company, is seeking a Senior Solutions Engineer/Senior Presales Engineer to support customers across the APAC region in solving complex digital identity and fraud challenges.

In this highly customer-facing role, you will partner closely with Sales to understand client needs, design seamless identity verification experiences, and guide prospects through trials, proof of concepts, and technical validations.

You will represent the Entrust Identity platform across a variety of industries, including fintech, financial services, payments, and eCommerce. Engaging with stakeholders ranging from C-level executives to developers, you will help organisations deliver secure, compliant, and frictionless user journeys across diverse regulatory environments in APAC.

This role combines technical expertise, solution design, and strong communication, with collaboration across regional and global teams including Product, Customer Success, and Onboarding.

Key Responsibilities

• Partner with Sales to diagnose customer challenges across KYC, fraud prevention, account opening, and authentication workflows, proposing tailored solutions
• Design and guide user experiences leveraging Entrust Identity solutions, supporting API/SDK integrations across web and mobile applications
• Lead technical aspects of trials and POCs, including defining success criteria and validation strategies
• Support RFP/RFI processes with technical expertise and industry knowledge
• Build demos, tailored solution presentations, and example integrations for customer use cases
• Collaborate with Product teams to share customer insights and influence product direction
• Drive adoption of new features and capabilities across the region
• Contribute to global best practices within the Solutions Engineering function
• Represent Entrust at industry events, conferences, and webinars

Skills & Experience

• Experience in Presales, Solutions Engineering, Sales Engineering, or Product Management with strong customer engagement
• Proven ability to lead value-based conversations using structured sales methodologies
• Solid understanding of RESTful APIs and modern integration patterns
• Ability to guide developers through API/SDK integrations
• Strong ownership mindset with a proactive, solution-oriented approach
• Experience working cross-functionally with Sales, Product, and Customer Success teams
• Background in SaaS or cloud-based environments
• Fluent in English and Malay
• Familiarity with identity verification, CIAM, IAM, or fraud prevention technologies
• Experience in fintech, financial services, payments, or cybersecurity industries
• Knowledge of security principles and regulatory frameworks (e.g. GDPR, eIDAS 2.0, AML/KYC)
• Experience working across multiple countries and diverse markets

Location & Travel

This role is based in Malaysia, supporting customers across the APAC region. Occasional travel will be required for client meetings, workshops, and industry events.

Why Join Us?

At Entrust, you’ll be at the forefront of digital identity innovation, helping organisations build trust in an increasingly digital world. You’ll work alongside a collaborative, global team with the opportunity to influence product direction and drive meaningful customer outcomes.

If you want, I can also tailor this for LinkedIn posting (shortened + more candidate-attractive tone) or create a sourcing brief for your APAC pipeline.

At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:

• Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
• Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
• Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.

We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact?

If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.

For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube