Senior Service Transition & Delivery Specialist

NTT; Cyberjaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

NTT DATA in Malaysia (Cyberjaya) seeks a Senior Associate Service Transition Specialist to support transition activities and ensure timely, cost-effective delivery.

You will coordinate testing, engage stakeholders, manage risks, and work with ServiceNow and IT systems to achieve operational readiness.

The role emphasizes communication, governance, and delivering high-quality transitions within an IT environment.

Qualifications

• Bachelor's degree in IT or related field is required.
• PM certification (PMP or PRINCE2) preferred.
• ITIL certification is preferred.
• Experience with service transition and project management.
• Strong stakeholder management and communication skills.

Responsibilities

• Implements, runs, governs and controls transition projects from inception to completion.
• Manages client relationships and communicates with internal stakeholders during transitions.
• Plans and facilitates engagement sessions with stakeholders.
• Identifies and mitigates service transition risks.
• Coordinates testing, validation and handover to service operations.
• Maintains integration with ITSM (ServiceNow) and other IT systems.
• Reports on transition progress against plan and issues.
• Supports early-life services and post-transition readiness.
• Ensures objective achievement within timelines.

Skills

Stakeholder management

ITIL knowledge

ITSM familiarity

Communication skills

ServiceNow familiarity

Education

Bachelor's degree in Information Technology or related field

PMP / PRINCE2 certification preferred

ITIL certification preferred

Tools

ServiceNow

Job description

NTT DATA in Malaysia (Cyberjaya) seeks a Senior Associate Service Transition Specialist to support transition activities and ensure timely, cost-effective delivery.

You will coordinate testing, engage stakeholders, manage risks, and work with ServiceNow and IT systems to achieve operational readiness.

The role emphasizes communication, governance, and delivering high-quality transitions within an IT environment.