Senior Associate Service Transition Specialist

NTT DATA, Inc.; Cyberjaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

NTT DATA is seeking a Senior Associate Service Transition Specialist to support transition activities and ensure on-time, on-budget delivery of services. You will coordinate testing, risk management, and stakeholder communications across multi-tier delivery teams.

Based in Malaysia, the role focuses on handover to service operations, early-life support, and collaboration with ITSM systems like ServiceNow to enable smooth service transitions and client satisfaction.

Qualifications

• Moderate experience in service transition and project management.
• Experience applying transition management methodologies.
• Track record delivering transitions in multi-tier delivery organizations.
• Experience managing stakeholder relationships (clients and vendors).

Responsibilities

• Implements, runs, governs and controls transition projects from inception through to completion.
• Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
• Plans and facilitates engagement sessions with stakeholders in a service transition project.
• Manages and mitigates service transition risks.
• Manages client and internal escalations as per the standard escalation processes.
• Reports on transition execution against the contracted planning and identify any major issues.
• Ensures handover for service execution and operational readiness validation has been successful.
• Supports new services through an Early-life-support model as required.
• Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
• Manages thorough validation and testing of services provisioned as part of the transition.
• To coordinate testing, validation and maintain automation workflow.
• Facilitating integrations between ITSM (Service NOW) and other IT systems by gathering data, preparing configurations and assisting in troubleshooting.
• Collaboration with Stakeholders to capture requirements and provide input to developers for enhancement.
• Performs any other related task as required.

Skills

Communication skills

Contract analysis

Project planning

ITIL knowledge

ServiceNow familiarity

Stakeholder management

IT operations know-how

Risk management

Education

Bachelor's degree in IT

PMP/PRINCE2 cert (optional)

ITIL certification (preferred)

Tools

ServiceNow

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Associate Service Transition Specialist is a developing subject matter expert, responsible for supporting transition activities.

The focus within this role remains on achieving a successfully transitioned service to the agreed timeframe, costs and service outcomes.

Key Responsibilities

• Implements, runs, governs and controls transition projects from inception through to completion.
• Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
• Plans and facilitates engagement sessions with stakeholders in a service transition project.
• Manages and mitigates service transition risks.
• Manages client and internal escalations as per the standard escalation processes.
• Reports on transition execution against the contracted planning and identify any major issues.
• Ensures handover for service execution and operational readiness validation has been successful.
• Supports new services through an Early-life-support model as required.
• Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
• Manages thorough validation and testing of services provisioned as part of the transition.
• To coordinate testing, validation and maintain automation workflow.
• Facilitating integrations between ITSM (Service NOW) and other IT systems by gathering data, preparing configurations and assisting in troubleshooting.
• Collaborationwith Stakeholders to capture requirements and provide input to developers for enhancement.
• Performs any other related task as required.

Knowledge and Attributes

• Developing understanding of the organization's services portfolio and capabilities.
• Developing track record of medium to complex Services Transition Management delivery within an IT environment
• Developing knowledge of Project and Transition Management governance, frameworks and methodology.
• Excellent ability to communicate.
• Ability to interpret, deconstruct and contribute to contractual collateral.
• Excellent organization skills.
• Displays ability to construct plans and schedules within a framework.
• Displays ability to look ahead and mitigate potential issues before they arise.
• Developing business and commercial acumen.
• Displays ability to think tactically with an understanding of the operations of a service delivery and operations business.
• Awareness of ITIL or IT Service Management practices is an advantage.
• General understanding of enterprise IT (Servers, networking, cloud, security services, Virtualization)
• Familiarity with IT Support Tools and Ticketing System (ServiceNow)

Academic Qualifications and Certifications

• Bachelor's degree or equivalent in Information Technology or related field.
• Recognized Project Management certification (PMP, PRINCE2) preferred.
• ITIL certification preferred.

Required experience

• Moderate level of experience within Service Transitioning / Project management.
• Moderate level of experience in applying, managing and executing transition management approaches and applicable methodologies.
• Moderate level of demonstrated track record of completing successful transitions into a multi-tier delivery organization.
• Moderate level of experience in managing stakeholder relationships, including clients and vendors.

Workplace type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.