Service Transition Specialist — Drive On-Time Transitions

NTT Ltd.; Sepang; On-site; MYR 78,000 - 123,000; Full time

Job summary

NTT DATA Malaysia seeks a Senior Associate Service Transition Specialist to support transition activities and ensure services are handed over to operations on time, within budget and to the required quality.

You will manage stakeholder communication, plan engagement sessions, and mitigate risks while coordinating with clients and internal teams. This role offers growth within a global technology leader and requires on-site work in Sepang.

Qualifications

• Bachelor’s degree or equivalent in Information Technology or related field.
• Recognized Project Management certification (PMP, PRINCE2) preferred.
• ITIL certification preferred.

Responsibilities

• Implements, runs, governs and controls transition projects from inception through to completion.
• Manages client relationships and establishes positive relationships and constant communications with all internal stakeholders during a service transition project.
• Plans and facilitates engagement sessions with stakeholders in a service transition project.
• Manages and mitigates service transition risks.
• Manages client and internal escalations as per the standard escalation processes.
• Reports on transition execution against the contracted planning and identify any major issues.
• Ensures handover for service execution and operational readiness validation has been successful.
• Supports new services through an Early-life-support model as required.
• Ensures that all service transition-planning projects meet objectives and timing. Handover risk register to service operations team.
• Manages thorough validation and testing of services provisioned as part of the transition.
• Performs any other related task as required.

Skills

Communication skills

Organizational skills

Planning & scheduling

Stakeholder management

Risk management

Education

Bachelor's degree in IT or related field

Tools

PMP

PRINCE2

ITIL

Job description

NTT DATA Malaysia seeks a Senior Associate Service Transition Specialist to support transition activities and ensure services are handed over to operations on time, within budget and to the required quality.

You will manage stakeholder communication, plan engagement sessions, and mitigate risks while coordinating with clients and internal teams. This role offers growth within a global technology leader and requires on-site work in Sepang.