Senior Service Sales Leader – HVAC Installed Base Growth

Carrier; Puchong; On-site; MYR 180,000 - 260,000; Full time

Job summary

Carrier Malaysia is seeking a high-impact Service Sales Manager to accelerate profitable service growth. You will lead a team to maximize installed-base opportunities, expand recurring revenue and strengthen Carrier's position as the preferred HVAC lifecycle partner.

Responsibilities include developing annual service sales strategies, managing a robust pipeline, and collaborating across Operations, Engineering, Finance and Equipment Sales to deliver customer solutions.

Qualifications

• Bachelor's degree in Engineering, Business, Marketing, HVAC/Mechanical Engineering or related discipline.
• Minimum 8 years' relevant experience in HVAC, building services, facilities management, engineering services or related industries.
• Minimum 3 years' experience in sales leadership / sales management, preferably within HVAC or technical services.
• Proven experience in service sales, maintenance contracts, aftermarket, retrofit or lifecycle solutions.
• Strong understanding of commercial building, industrial, data centre and/or institutional HVAC markets.

Responsibilities

• Develop and execute annual service sales strategy aligned with Carrier Malaysia's growth objectives and business priorities.
• Identify and convert Carrier-installed equipment outside the service portfolio, focusing on chillers, AHUs, FCUs and other HVAC equipment.
• Drive recurring service revenue through maintenance contracts, service agreements, repairs, modernization, replacement and retrofit opportunities.
• Develop strategic relationships with building owners, developers, consultants, facility managers and major customers to increase share of wallet.
• Build and maintain a healthy service sales pipeline, monitor opportunities, conversion rates, sales forecast and closing probability.
• Lead, coach and develop Service Sales Engineers/Executives to achieve individual and team sales targets.
• Strengthen customer engagement and proactively address service concerns to improve contract renewal and retention rates.
• Work closely with Service, Parts, Modernization and Equipment teams to identify cross-selling opportunities.
• Ensure pricing, margins, contract terms and commercial proposals meet Carrier's profitability requirements.
• Monitor competitor activities, market trends and customer needs to identify new service business opportunities.
• Maintain accurate CRM records, sales forecasts, pipeline reports and performance dashboards.
• Collaborate with Operations, Engineering, Finance, Parts, Modernization and Equipment Sales to deliver customer solutions.

Skills

HVAC sales

Leadership

Negotiation

CRM & forecasting

Cross-selling

Account management

Sales pipeline management

Education

Bachelor's degree in Engineering/Business/Marketing/HVAC

Tools

CRM systems

Job description

Carrier Malaysia is seeking a high-impact Service Sales Manager to accelerate profitable service growth. You will lead a team to maximize installed-base opportunities, expand recurring revenue and strengthen Carrier's position as the preferred HVAC lifecycle partner.

Responsibilities include developing annual service sales strategies, managing a robust pipeline, and collaborating across Operations, Engineering, Finance and Equipment Sales to deliver customer solutions.