HVAC Service Growth Leader (Installed Base)

MYS1 Carrier (Malaysia) Sdn Bhd

Puchong

On-site

MYR 180,000 - 300,000

Full time

14 days+

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Job summary

Carrier Malaysia is seeking a Service Sales Manager to accelerate profitable service growth across Malaysia. You will lead the service sales team, develop strategic opportunities, and convert installed-base opportunities into recurring revenue while strengthening Carrier's position as a lifecycle partner.

The role requires a Bachelor's degree in Engineering/Business and at least 8 years in HVAC/building services, plus 3 years in sales leadership.

Qualifications

Bachelor's Degree in Engineering, Business, Marketing, HVAC/Mechanical Engineering or related discipline.
HVAC/refrigeration qualifications are an added advantage.
Minimum 8 years' relevant experience in HVAC, building services, facilities management, engineering services or related industries.
Minimum 3 years' experience in sales leadership / sales management, preferably within HVAC or technical services.
Proven experience in service sales, maintenance contracts, aftermarket, retrofit or lifecycle solutions.
Strong understanding of commercial building, industrial, data centre and/or institutional HVAC markets.

Responsibilities

Service Sales Strategy - Develop and execute annual service sales strategy aligned with Carrier Malaysia's growth objectives and business priorities.
Installed Base Recapture - Identify and convert Carrier-installed equipment currently outside the service portfolio, with strong focus on chillers, AHUs, FCUs and other HVAC equipment.
Service Revenue Growth - Drive recurring service revenue through maintenance contracts, service agreements, repairs, modernization, replacement and retrofit opportunities.
Key Account Management - Develop strategic relationships with building owners, developers, consultants, facility managers and major customers to increase share of wallet.
Sales Pipeline Management - Build and maintain a healthy service sales pipeline, monitor opportunities, conversion rates, sales forecast and closing probability.
Team Leadership - Lead, coach and develop Service Sales Engineers/Executives to achieve individual and team sales targets.
Customer Retention - Strengthen customer engagement and proactively address service concerns to improve contract renewal and retention rates.
Cross-Selling - Work closely with Service, Parts, Modernization and Equipment teams to identify cross-selling opportunities.
Commercial Management - Ensure pricing, margins, contract terms and commercial proposals meet Carrier’s profitability requirements.
Market Development - Monitor competitor activities, market trends and customer needs to identify new service business opportunities.
CRM & Reporting - Maintain accurate CRM records, sales forecasts, pipeline reports and performance dashboards.
Collaboration - Work closely with Operations, Engineering, Finance, Parts, Modernization and Equipment Sales to deliver customer solutions.