Senior Service Relationship Manager, Emerging Enterprise

UOB; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

United Overseas Bank (Malaysia) Bhd is seeking an AVP, Service Relationship Manager for Emerging Enterprise in Kuala Lumpur. The role focuses on servicing Business Banking clients, managing inquiries, and coordinating with multiple internal teams to ensure seamless service delivery.

Responsibilities include handling requests, resolving escalations, supporting loan and trade finance queries, and maintaining risk/compliance standards while fostering strong relationships with customers and

Qualifications

• Proven ability to manage client relationships and service delivery.
• Strong communication with internal teams and customers.
• Ability to coordinate cross-functionally to fulfill requests.

Responsibilities

• Handle inbound/outbound servicing requests from Business Banking customers.
• Coordinate with internal stakeholders to ensure prompt closure of requests and complaints.
• Manage and process loan/trade finance and BIB-related enquiries with accuracy.
• Act as central point for complaints/escalations and ensure timely updates and resolution.
• Adhere to AML/CFT and risk/compliance requirements and protect data confidentiality.

Skills

Relationship management

Customer service

Communication skills

Stakeholder collaboration

Job description

United Overseas Bank (Malaysia) Bhd is seeking an AVP, Service Relationship Manager for Emerging Enterprise in Kuala Lumpur. The role focuses on servicing Business Banking clients, managing inquiries, and coordinating with multiple internal teams to ensure seamless service delivery.

Responsibilities include handling requests, resolving escalations, supporting loan and trade finance queries, and maintaining risk/compliance standards while fostering strong relationships with customers and