Senior Service Engineer

Yokogawa; Puchong; On-site; MYR 60,000 - 90,000; Full time

Job summary

Yokogawa Malaysia is seeking a versatile professional to contribute to process improvement, documentation, and internal client relationships in a multinational setting. The role emphasizes data collection, analysis, and adherence to policies while coordinating junior staff on short-term tasks.

You will develop procedures, manage schedules, and participate in project management activities, while continually enhancing your technical and regulatory knowledge in a global industry leader.

Qualifications

• Sound experience and understanding of straightforward procedures or systems (7 to 12 months).
• Basic experience of coordinating the work of others (4 to 6 months).
• Education: Short-Cycle Tertiary Education.

Responsibilities

• Develop, test, and maintain procedures and guidelines to support policy implementation and compliance.
• Assign short-term work schedules to a team to meet timelines.
• Collect and analyze data using preset tools and formats; work independently.
• Build effective relationships within the internal client organization and deliver services.
• Organize and prepare complex documents using standard office software and compile data for reports.
• Identify shortcomings in processes and use change programs to address them.
• Investigate questions related to programs, processes, and procedures.
• Interpret data to suggest possible answers across multiple processes and precedents.
• Advise managers on applying existing procedures and precedents.
• Support various project management activities and coordination.
• Develop own capabilities through assessment, training, and external accreditation when relevant.

Skills

Data Collection and Analysis

Computer Skills

Verbal Communication

Action Planning

Planning and Organizing

Policy and procedures

Policy and Regulation

Data Control

Health and Safety

Numerical Skills

Risk Management

Education

Short-Cycle Tertiary Education

Job description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Responsibilities

• Policies and Procedures Development

  Develop, test, and maintain procedures and guidelines to support the organization in the implementation of, and compliance with, internal policies and/or external regulations.

• Work Scheduling and Allocation

  Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.

• Data Collection and Analysis

  Collate and analyze data using preset tools, methods, and formats. Involves working independently.

• Internal Client Relationship Management

  Build effective working relationships within the internal client organization, delivering high-quality professional services with guidance from senior colleagues.

• Document Preparation

  Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.

• Improvement/Innovation

  Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.

• Needs Assessment

  Investigate questions relating to existing programs, processes, and procedures.

• Solutions Analysis

  Interpret data and identify possible answers. Involves navigating a wide variety of processes, procedures, and precedents.

• Recommendations

  Advise managers how to apply a wide variety of existing procedures and precedents.

• Project Management

  Support others by carrying out a range of project management activities.

• Personal Capability Building

  Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Behavioral Comps

• Manages Complexity

  Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

• Tech Savvy

  Anticipates and adopts innovations in business-building digital and technology applications. For example, investigates technologies to learn some cutting-edge best practices. Uses digital/social media to benefit the team and add value to the work being done; understands how to avoid misuse of these tools.

• Collaborates

  Builds partnerships and works collaboratively with others to meet shared objectives. For example, finds many ways to add value to the team; probes to draw out richer input from others; is a valued resource who goes out of the way to help others.

Skills

• Data Collection and Analysis

  Works with full competence to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. Typically works without supervision and may provide technical guidance.

• Computer Skills

  Works with full competence to understand and effectively use standard office equipment and standard software packages to support business processes. Typically works without supervision and may provide technical guidance.

• Verbal Communication

  Works with full competence to express ideas, request actions, formulate plans, & policies by means of clear and effective verbal communications. Typically works without supervision and may provide technical guidance.

• Action Planning

  Works with full competence to review and evaluate recommendations and requirements and to develop appropriate plans or deliver actions required. Typically works without supervision and may provide technical guidance.

• Planning and Organizing

  Works with full competence to plan, organize, prioritize and oversee activities to efficiently meet objectives. Typically works without supervision and may provide technical guidance.

• Policy and procedures

  Works with full competence to monitor, interpret and understand policies and procedures and ensure their alignment with organizational strategies and work objectives. Typically works without supervision and may provide technical guidance.

• Policy and Regulation

  Works with full competence to interpret and apply knowledge of laws, regulations and policies in area of expertise. Typically works without supervision and may provide technical guidance.

• Data Control

  Works with full competence to acquire, organize, protect and process data in order to fulfill business objectives. Typically works without supervision and may provide technical guidance.

• Health and Safety

  Works with full competence to manage and apply safe systems of work. Typically works without supervision and may provide technical guidance.

• Numerical Skills

  Works with full competence to understand numerical concepts and use them to carry out mathematical operations e.g. in order to analyze reports. Typically works without supervision and may provide technical guidance.

• Risk Management

  Works with full competence to identify, assess, prioritize and manage risks. Typically works without supervision and may provide technical guidance.

Education

Short-Cycle Tertiary Education

General Exp

Sound experience and understanding of straightforward procedures or systems (7 to 12 months)

Managerial Exp

Basic experience of coordinating the work of others (4 to 6 months)

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture.We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status.We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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