Senior SAP Operations Support Engineer (L2 – FSM/PM)

TCR INTERNATIONAL; Cyberjaya; On-site; MYR 90,000 - 130,000; Full time

Benefits offered by this job

Comprehensive insurance coverage (life

Job summary

TCR Group is seeking a motivated SAP Operations Support Engineer (L2) to join our IT team in supporting SAP FSM and its integration with SAP S/4HANA. The role involves investigating issues across end-to-end field service processes and collaborating with business users, SAP teams, technical teams, and external partners.

You will also support SAP Service and Maintenance processes, including service orders, maintenance planning, master data, materials, and confirmations.

Qualifications

• Solid SAP foundation in SAP FSM and related modules.
• Experience supporting SAP Field Service Management integrations with S/4HANA.
• Ability to analyse incidents end-to-end and coordinate with multiple teams.

Responsibilities

• Provide L2 support for SAP FSM and its integration with SAP S/4HANA.
• Analyse and troubleshoot incidents affecting field service processes and technician operations.
• Investigate interfaces, IDocs, queues, and logs to identify root causes.
• Collaborate with business users, L3/technical teams, and external partners to resolve complex issues.
• Contribute to continuous improvement, including upgrades, testing, and process enhancements.

Skills

SAP FSM

SAP S/4HANA

Incident analysis

ITIL/ITSM

Stakeholder communication

Tools

SAP

ServiceNow

Job description

We are looking for a motivated SAP Operations Support Engineer (L2) to join our IT team and help ensure the stability and continuous improvement of our SAP Service and Maintenance landscape.

A key part of this role will be supporting SAP Field Service Management (FSM) and its integration with SAP S/4HANA. You will investigate issues across the end-to-end field service process and work closely with business users, SAP teams, technical teams, and external partners to ensure technicians and service operations can work effectively.

At the same time, you will support the underlying SAP Service and Maintenance processes, including service orders, maintenance planning and execution, master data, materials and confirmations.

This role is a great opportunity for someone with a solid SAP foundation who wants to build deeper expertise in SAP Service & Maintenance and Field Service Management. You do not need to know every part of our SAP landscape – or FSM – from day one. We are looking for someone with the right foundation, analytical mindset, and motivation to learn and grow into the role.

A snapshot of what you will be doing here:

SAP FSM & Field Service Support

• Provide L2 support for SAP Field Service Management and its integration with SAP S/4HANA.
• Analyse, troubleshoot, and resolve incidents affecting field service processes and technician operations.
• Investigate issues across the flow of information between FSM, SAP S/4HANA, and connected systems.
• Analyse interfaces, IDocs, queues, application logs, and relevant SAP/FSM data to identify root causes.
• Work with business users, L3 teams, technical teams, and external partners to resolve more complex issues.
• Develop a strong understanding of how FSM supports the company's field service processes and how it interacts with the wider SAP landscape.

Continuous Improvement

• Contribute to root cause analysis and identify opportunities to prevent recurring incidents.
• Participate in SAP/FSM upgrades, releases, testing, and process improvements.
• Identify opportunities to improve support processes, monitoring, automation, and operational efficiency.
• Create and maintain knowledge articles, troubleshooting guides, and operational documentation.

We are looking for someone who:

has a solid SAP foundation and experience in an SAP-related role.

This could include, for example:

• SAP Application Support / SAP Operations Support
• SAP Key User or Super User
• SAP Functional Consultant
• SAP Business Analyst
• Other functional or operational SAP roles with relevant hands‑on experience

Should have:

• Experience working with SAP S/4HANA or a comparable SAP environment.
• Functional knowledge of SAP Service, CS/SD service processes, PM, or related service and maintenance processes.
• Understanding of service or maintenance order lifecycles, or a strong willingness to develop this knowledge.
• Familiarity with SAP master data and business objects such as equipment, functional locations, task lists, materials, and work centres is an advantage.
• Strong analytical and troubleshooting skills and a structured approach to solving problems.
• Experience with ITIL practices and/or ITSM tools such as ServiceNow is an advantage.
• Good communication skills and the ability to work with both business and technical stakeholders.

Growth & Development

This role is designed for someone who wants to grow their SAP expertise and become a key expert in our Service and Field Service landscape.

You are not expected to have experience in every area of SAP Service and Maintenance, FSM, or our integrations when you join. You will develop this knowledge through hands‑on incident resolution and close collaboration with experienced colleagues, business teams, technical experts, and external partners.

As your knowledge grows, you will have the opportunity to take ownership of increasingly complex topics and develop towards becoming a subject matter expert in SAP Service & Maintenance, Field Service Management, and the integrations between them.

The role also offers opportunities to grow beyond day-to-day support into functional expertise, solution improvement, project participation, and more advanced SAP support responsibilities.

We think you will love working with us

You will join a team that values ownership, structure and collaboration. You will work closely with colleagues in Belgium and Malaysia and contribute to a delivery model that operates across regions. Decision making is practical and close to the teams, and you will have space to take initiative and influence quality standards across multiple product lines and delivery regions.

We are also offering:

• Opportunities to learn from a talented local and global team to grow your career.
• Supportive, diverse, and open‑mind workplace culture.
• Comprehensive insurance coverage including personal accident and term life insurance.
• Employee events, recognition programs, and flexible working arrangement.
• Be part of a dynamic business at the heart of the aviation industry—your work helps keep global airports running!

Our company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Ready to grow your career and make an impact?