Salesforce Senior Manager

ABeam Consulting Malaysia; Petaling Jaya; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid Work Arrangement

Regular Company Events

Job summary

ABeam Consulting Malaysia seeks a Senior Salesforce Consultant to own SAP? Wait—no, Salesforce business performance and end-to-end project delivery for Service Cloud implementations. You will design architectures, govern projects with ITIL, and mentor Salesforce team members to deliver successful outcomes.

Requirements include 12+ years in Salesforce, Salesforce Service Cloud expertise, Apex, and LWC, plus strong communication and teamwork. Hybrid work arrangement available in Malaysia.

Qualifications

• Certification or relevant working experience in Sales and Service Cloud.
• Minimum 12 years project experience in Salesforce implementation and configuration.
• Excellent communication skills and able to work well in a team setting.
• Strong functional and technical understanding; experience in Apex and LWC (Lightning Web Components) required.

Responsibilities

• Take ownership of Salesforce business performance from both revenue and project delivery perspectives, including driving pipeline and sales opportunities, overseeing project execution, and ensuring successful delivery outcomes.
• Design end-to-end solution architecture for Salesforce implementation projects.
• Manage, govern and control projects with ITIL methodology.
• Main tasks will be related to business analysis and project management on an end-to-end basis in Salesforce implementation projects.
• Business requirements: gather, analyze, improve, prioritize to implement Salesforce Service cloud.
• Project management: plan, track, ensure key metrics are in line with project deadlines.
• Problem solving: identify, mitigate, resolve outstanding issues for smooth project delivery.
• Mentorship of Salesforce team members and provide guidance on best practices.

Skills

Salesforce

Service Cloud

Apex

LWC

Project Management

Stakeholder Management

Job description

• Hybrid Work Arrangement (Work from Home and Office)
• Regular Company Events (Sports Tournament, Outdoor Activities)

Responsibilities:

• Take ownership of Salesforce business performance from both revenue and project delivery perspectives, including driving pipeline and sales opportunities, overseeing project execution, and ensuring successful delivery outcomes.
• Design end-to-end solution architecture for Salesforce implementation projects.
• Manage, govern and control projects with ITIL methodology
• Main tasks will be related to business analysis and project management on an end-to-end basis in Salesforce implementation projects
• Business requirements: gather, analyze, improve, prioritize to implement Salesforce Service cloud
• Project management: plan, track, ensure key metrics are in line with project deadlines
• Problem solving: identify, mitigate, resolve outstanding issues for smooth project delivery
• Mentorship of Salesforce team members and provide guidance on best practices.

Requirements:

• Certification or relevant working experience in Sales and Service Cloud
• Minimum 12 years project experience in Salesforce implementation and configuration
• Excellent communication skills and able to work well in a team setting
• Strong functional and technical understanding, experience in Apex and LWC (Lightning Web Components) required