Senior Sales Boutique Consultant

The Swatch Group (Malaysia) Sdn Bhd; Penang; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental

Group H&S

Staff Purchase

Job summary

Omega, in association with The Swatch Group (Malaysia) Sdn Bhd, seeks a Sales Consultant for our new Penang store. You will greet clients, listen to preferences, and share the rich stories behind timepieces, guiding purchases with expert product knowledge and brand heritage.

You will aim to meet and exceed sales goals while building lasting relationships with high-profile and international clients, contributing to a premium boutique experience at Gurney Plaza, Penang.

Qualifications

• Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.
• Passionate about client service and delivering exceptional experiences.
• Professional, well-groomed, and confident engaging with diverse clientele.
• Strong interpersonal and communication skills.

Responsibilities

• Greet every client warmly as they enter the boutique.
• Understand client preferences through attentive listening and conversation.
• Share the stories behind our timepieces, highlighting features and craftsmanship.
• Meet and exceed individual sales goals while contributing to boutique performance.
• Cultivate long-term client relationships through regular follow-ups and events.
• Maintain boutique presentation, stock, and security practices.
• Work with the team to ensure a respectful, welcoming environment.

Skills

Luxury retail sales

Client service

Interpersonal skills

Professional appearance

Job description

Founded in 1848, OMEGA is a watch brand renowned for its excellence, innovation, and precision. Guided by a pioneering spirit, OMEGA has explored the depths of the ocean and the vastness of space, becoming the first watch worn on the moon. Its women’s timepieces are celebrated for their elegance and creativity, while advancements in anti-magnetic technology and Master Chronometer certification continue to set new standards for performance and accuracy. As the Official Timekeeper of the Olympic Games since 1932, OMEGA is also a trusted name in world sports including golf, swimming, athletics, bobsleigh, and sailing. Beyond its achievements in timekeeping, OMEGA supports global initiatives through partnerships with Orbis International and the GoodPlanet Foundation, and its distinguished ambassadors include George Clooney, Nicole Kidman, Daniel Craig, Cindy Crawford, and many more.

We are looking for Sales Consultants for Omega in our new store in Penang. As a Sales Consultant you will be helping us to drive the following for the success of this new exciting journey.

What You'll Be Doing

Greet every client warmly, acknowledging their presence promptly upon entering the boutique.

Understand client preferences through attentive listening and thoughtful conversation.

Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.

Meet and exceed individual sales goals while contributing to overall boutique performance.

Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Client Relationship Management (CRM)

Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.

Manage and grow an active client book through CRM tools and clienteling best practices.

Demonstrate discretion and professionalism when serving high-profile and international clientele.

Brand & Product Knowledge

Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.

Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.

Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.

Uphold company procedures and policies related to operation, customer service, security and compliance.

Follow the security and proper maintenance of stock timepieces.

Monitor competitors' marketing activities and provide regular market intelligence to the Management.

Work closely with your team to create a supportive, positive environment

What we are looking for

Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.

Passionate about client service and delivering exceptional experiences.

Professional, well-groomed, and confident in engaging with diverse clientele.

Strong interpersonal and communication skills.

Passion for luxury watches, craftsmanship, and brand heritage.

Job Location: Gurney Plaza, Penang

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi‑brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. We are looking for highly motivated, dynamic and forward thinking individuals to join our team. If you are interested in a career with Swatch Group, please do get in touch with us.

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi‑brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. We are looking for highly motivated, dynamic and forward thinking individuals to join our team. If you are interested in a career with Swatch Group, please do get in touch with us.

Perks and benefits Medical Dental GPA, Term Life Insurance, Group H & S, Staff Purc