Sales Consultant

The Swatch Group (Malaysia) Sdn Bhd; Penang; On-site; MYR 33,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Group Health & Safety

Staff Purchase

Job summary

OMEGA in Penang seeks a dedicated Sales Associate for its luxury boutique. You will warmly greet clients, listen to preferences, and share the rich stories behind our timepieces, emphasizing craftsmanship and heritage.

You will aim to meet and exceed sales targets while building lasting relationships through CRM, events, and personalized service for an international clientele at Gurney Plaza, Penang.

Qualifications

• 2+ years of sales experience in luxury, premium retail or lifestyle brands.
• Passion for client service and delivering exceptional experiences.
• Professional, well-groomed, and confident in engaging with diverse clientele.
• Strong interpersonal and communication skills.
• Passion for luxury watches, craftsmanship, and brand heritage.

Responsibilities

• Greet every client warmly upon entering the boutique.
• Understand client preferences through attentive listening and conversation.
• Share stories behind timepieces, highlighting features and craftsmanship.
• Meet and exceed individual sales goals and contribute to boutique performance.
• Present the right product with relevant, inspiring recommendations.
• Cultivate long-term relationships with clients via CRM and events.
• Demonstrate discretion with high-profile and international clientele.
• Maintain deep product knowledge across collections and novelties.
• Assist in boutique maintenance, displays, and stock care.
• Follow procedures related to operation, customer service, security and compliance.

Skills

Sales experience

Client service

Interpersonal skills

Communication skills

Job description

Founded in 1848, OMEGA is a watch brand renowned for its excellence, innovation, and precision. Guided by a pioneering spirit, OMEGA has explored the depths of the ocean and the vastness of space, becoming the first watch worn on the moon. Its women’s timepieces are celebrated for their elegance and creativity, while advancements in anti-magnetic technology and Master Chronometer certification continue to set new standards for performance and accuracy. As the Official Timekeeper of the Olympic Games since 1932, OMEGA is also a trusted name in world sports including golf, swimming, athletics, bobsleigh, and sailing. Beyond its achievements in timekeeping, OMEGA supports global initiatives through partnerships with Orbis International and the GoodPlanet Foundation, and its distinguished ambassadors include George Clooney, Nicole Kidman, Daniel Craig, Cindy Crawford, and many more.

What You'll Be Doing

Greet every client warmly, acknowledging their presence promptly upon entering the boutique.

Understand client preferences through attentive listening and thoughtful conversation.

Share the unique stories behind our timepieces, highlighting features, craftsmanship, and brand heritage.

Meet and exceed individual sales goals while contributing to overall boutique performance.

Take pride in presenting the right product for each client, offering recommendations that are both relevant and inspiring.

Client Relationship Management (CRM)

Cultivate long-term relationships with clients by maintaining regular, thoughtful follow-ups and exclusive invitations to events or launches.

Manage and grow an active client book through CRM tools and clienteling best practices.

Demonstrate discretion and professionalism when serving high-profile and international clientele.

Brand & Product Knowledge

Maintain deep product knowledge across collections and novelties, including movements, materials, and craftsmanship.

Stay updated on brand history, key milestones, and current campaigns to support brand storytelling.

Actively participate in the proper maintenance of the boutique: product displays, props set-up, etc.

Uphold company procedures and policies related to operation, customer service, security and compliance.

Follow the security and proper maintenance of stock timepieces.

Monitor competitors’ marketing activities and provide regular market intelligence to the Management.

Work closely with your team to create a supportive, positive environment

What we are looking for

Minimum 2 years of sales experience in luxury, premium retail, or lifestyle brands.

Passionate about client service and delivering exceptional experiences.

Professional, well-groomed, and confident in engaging with diverse clientele.

Strong interpersonal and communication skills.

Passion for luxury watches, craftsmanship, and brand heritage.

Job Location: Gurney Plaza, Penang

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. We are looking for highly motivated, dynamic and forward thinking individuals to join our team.

Perks and benefits Medical Dental GPA, Term Life Insurance, Group H & S, Staff Purc