Sales Executive (Luxury Watches)

Swiss Connection Watches Sdn Bhd; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Benefits offered by this job

Commission on sales

Yearly performance bonus

Product training

Showroom hours 11am–5:30pm

Job summary

Swiss Connection Watches, a Kuala Lumpur luxury showroom, seeks sales executives for a long-term career in high-end watches. You will welcome clients, present collections, and build lasting relationships in a busy yet refined environment.

English and Mandarin fluency, plus a passion for watches, are essential. With a base salary plus commission and annual bonus, you will contribute to meeting sales goals and maintaining client records via WhatsApp and email, while supporting showroom operations

Qualifications

• At least 1 year of sales experience.
• Retail, luxury or high-value product sales is an advantage.
• Strong communication skills.
• Fluent English and Mandarin to serve Mandarin-speaking clients.
• Genuine interest in watches and the willingness to learn quickly.
• Adaptable and proactive, and comfortable when the showroom gets busy.
• Experience with e-commerce or social media (Facebook, Instagram, Carousell, Xiaohongshu) is an advantage.

Responsibilities

• Welcoming clients and giving every visit a warm, polished and unhurried experience.
• Presenting our collection of new and pre-owned Swiss watches with confidence and accuracy.
• Building relationships and developing long-term client loyalty.
• Meeting individual and team sales goals.
• Maintaining accurate client records and follow-up communication through WhatsApp and email.
• Supporting daily showroom operations, stock handling and online enquiries.
• Staying informed on new releases, market movements and brand history.

Skills

Sales experience

Fluent English

Mandarin

Communication skills

Luxury retail

Attention to detail

Tools

WhatsApp

Email

Instagram

Carousell

Xiaohongshu

Job description

We are adding to our sales team, and we are looking for people who want a long-term career in watches.

Swiss Connection Watches is preparing for a larger showroom. We are looking for sales executives who can contribute to a calm, well-run client experience and build relationships that last. If you want a career in luxury retail with room to grow in a young and vibrant team, this is a good opening.

About the role

You will work in an intimate showroom setting where service, trust and attention to detail define the experience. Our clients are collectors, professionals and families buying for a milestone. Most are well informed, many are Mandarin-speaking, and a typical purchase is a five-figure ringgit decision.

Your responsibilities include:

Welcoming clients and giving every visit a warm, polished and unhurried experience

Presenting our collection of new and pre-owned Swiss watches with confidence and accuracy

Building relationships and developing long-term client loyalty

Meeting individual and team sales goals

Maintaining accurate client records and follow-up communication through WhatsApp and email

Supporting daily showroom operations, stock handling and online enquiries

Staying informed on new releases, market movements and brand history

Who we are looking for

Someone personable, composed and eager to learn in a respected luxury environment.

At least 1 year of sales experience. Retail, luxury or high-value product sales is an advantage

Strong communication skills and the confidence to engage clients professionally

Fluent English and Mandarin, to serve our Mandarin-speaking clients

A genuine interest in watches and the willingness to learn quickly

A respectful, positive approach to colleagues and clients

Adaptable and proactive, and comfortable when the showroom gets busy

Experience with e-commerce or social media (Facebook, Instagram, Carousell, Xiaohongshu) is an advantage

What we offer

Competitive base salary, plus commission on every sale and a yearly performance bonus

Product training from the team and on the floor

Store hours of 11am to 5:30pm, Monday to Friday. Weekends are by appointment only. Our working hours are shorter than most retail

A flat structure with direct access to management, and opportunities to move up as we grow

A supportive team and a workplace that values respect and good judgement

About us

Swiss Connection Watches has been trading since 2012 and has grown into one of KL’s most recognised names in the secondary watch market. We buy, sell and trade new and pre-owned watches across ten brands, including Rolex, Tudor, Cartier, Omega and Audemars Piguet.

We invest heavily in content, e-commerce and digital platforms, because we believe buying a watch should feel transparent and useful. Clients and sellers see it in our detailed reviews, clear communication and careful systems.

Our view is that luxury should be personal, reliable and honest. We work every day to raise the standard in the secondary watch space, and we look for people who care about the same thing.