Boutique Manager

The Swatch Group (Malaysia) Sdn Bhd; Penang; On-site; MYR 180,000 - 260,000; Full time

Benefits offered by this job

Medical

Dental

Group H & S

Staff Purchase

Job summary

The Swatch Group (Malaysia) Sdn Bhd is seeking a seasoned Boutique Manager for its luxury retail operation in Penang. You will lead a high-performing team, drive sales, and uphold brand standards while delivering an exceptional client experience.

Ideal candidates bring 7+ years in luxury retail with at least 2 years in management, strong clienteling skills, and fluency in English. Experience with SAP and Excel is preferred. Join a prestigious global group with strong growth opportunities.

Qualifications

• Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role.
• Proven track record in achieving and exceeding sales targets in a competitive environment.
• Strong business acumen, analytical skills, and results-oriented mindset.
• Strong understanding of the luxury consumer mindset and ultra-high-net-worth customer behaviour.
• Collaborative approach with the ability to foster teamwork and a "can-do" attitude.
• Exceptional communication and presentation skills in English. Additional local language a plus.

Responsibilities

• Provide clear leadership to the Boutique team by effectively communicating objectives, responsibilities, outcomes, brand standards, and procedures.
• Coach team members to achieve goals through meetings, on-the-job training, appraisals, and feedback.
• Oversee staff appearance and conduct to ensure compliance with company policies and boutique standards.
• Exceed boutique targets in line with brand retail strategy while ensuring full compliance.
• Attract and convert target prospects into clients; design programs to acquire high-potential customers and manage the client lifecycle.
• Foster lasting relationships and loyalty with clients, delivering exceptional service as part of the Omega family.
• Identify growth opportunities and apply clienteling strategies using the CRM system; manage client data and CRM activities.
• Ensure boutique maintenance, displays, VM guidelines, and adherence to retail procedures.
• Coordinate monthly duty rosters, attendance, OT submissions, stock takes, and reporting to management.
• Maintain records of staff attendance, leave, and operational documents with compliance.

Skills

Luxury retail

Store management

Sales targets

Clienteling

Excel & SAP

Tools

Excel

SAP

Job description

Founded in 1848, OMEGA is a watch brand renowned for its excellence, innovation, and precision. Guided by a pioneering spirit, OMEGA has explored the depths of the ocean and the vastness of space, becoming the first watch worn on the moon. Its women’s timepieces are celebrated for their elegance and creativity, while advancements in anti-magnetic technology and Master Chronometer certification continue to set new standards for performance and accuracy. As the Official Timekeeper of the Olympic Games since 1932, OMEGA is also a trusted name in world sports including golf, swimming, athletics, bobsleigh, and sailing. Beyond its achievements in timekeeping, OMEGA supports global initiatives through partnerships with Orbis International and the GoodPlanet Foundation, and its distinguished ambassadors include George Clooney, Nicole Kidman, Daniel Craig, Cindy Crawford, and many more.

The Boutique Manager is responsible for driving the sustained growth and overall performance of the boutique, with full accountability for its daily operations, team leadership, and business results. Acting with an entrepreneurial mindset, the Boutique Manager identifies new business opportunities, maximize sales, and elevate the client experience. This role demands strong managerial, interpersonal, and technical skills to lead a high-performing team, build long-term client relationships, and consistently achieve key performance objectives in alignment with brand standards.

What You'll Be Doing

Team Leadership

Provide clear leadership to the Boutique team by effectively communicating objectives, individual responsibilities, expected outcomes, brand standards, and operational procedures. Assign tasks accordingly, monitor progress, and ensure ongoing communication

Coach each team member to achieve both individual and collective goals through regular team meetings, OJT, performance appraisals, proactive identification of training needs, task delegation, and consistent feedback

Oversee staff appearance and conduct to ensure compliant with company policies and boutique standards, including uniform, grooming, language, and overall presentation

Sales and Business Development

Exceed boutique targets in accordance with brand’s retail strategy while ensuring full compliance

Attract and convert target prospects into boutique clients. Design and implement tailored programs to acquire high-potential customers and effectively manage the client lifecycle

Foster lasting relationships and cultivate loyalty with clients as a member of the Omega family by delivering exceptional service

Identify growth opportunities and propose clienteling strategies through effective use of the CRM system. Collect, update, and manage client information, and oversee the clienteling activities performed by Sales Consultants

Ensure the boutique is well-maintained, including cleanliness, visually appealing displays, and adherence to Visual Merchandising (VM) guidelines

Comply with Group and Brand procedures as outlined in the Retail Manual. Identify operational challenges and propose effective solutions

Safeguard the security and proper maintenance of the timepiece stock

Administration & Reporting

Manage and prepare the monthly duty roster, monitor attendance

Oversee and verify overtime (OT) submissions, ensuring accuracy, proper justification, and timely submission for payroll processing

Coordinate and participate in regular and ad-hoc stock takes, ensure accurate inventory reconciliation, and submit reports within deadlines

Consolidate and submit sales and operational reports, tracking key performance metrics and highlighting variances or issues to management

Maintain accurate records of staff attendance, leave, and operational documents such as petty cash, courier logs, and maintenance reports, ensuring administrative compliance with company policies

Ensure timely reporting, document submission, and effective communication of updates or policy changes to the boutique team

Profile

Minimum 7 years of experience in luxury retail, with at least 2 years in a managerial role

Proven track record in achieving and exceeding sales targets in a competitive environment

Strong business acumen, analytical skills, and results-oriented mindset

Strong understanding of the luxury consumer mindset and ultra-high-net-worth customer behaviour

Collaborative approach with the ability to foster teamwork and a "can-do" attitude

Intellectual curiosity and a passion for learning and staying updated on industry trends

Exceptional communication and presentation skills in English. Additional local language a plus.

Passion for luxury watches, craftsmanship, and brand heritage

Comfortable using Excel, Word, and SAP for operational and reporting tasks

Job Location: Penang, Gurney Plaza

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• How many years' experience do you have as a Boutique Manager?
• How many years' experience do you have in the retail industry?
• What's your expected monthly basic salary?

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. We are looking for highly motivated, dynamic and forward thinking individuals to join our team.

Swatch Group is the world's number one manufacturer of finished watches. With its 17 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Léon Hatot, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. We are looking for highly motivated, dynamic and forward thinking individuals to join our team.

Perks and benefits Medical Dental GPA, Term Life Insurance, Group H & S, Staff Purc