Senior Sales Advisor

Al-Futtaim; Seberang Perai; On-site; MYR 27,000 - 40,000; Full time

Job summary

Al-Futtaim's department store division is seeking a Senior Sales Advisor to promote and sell products while delivering exemplary customer service. The role supports the Section Manager in achieving sales targets and handles stock management and till operations.

You will implement promotions, optimize space with Visual Merchandising, plan staff resources, uphold SOPs, and maintain safety standards. The position requires flexibility for shifts, weekends, and holidays, with opportunities for

Qualifications

• At least 2 years of working experience in a related field.
• On-the-job training opportunities with promising career development at M&S.
• Motivated team player with strong communication skills and a sales-driven attitude.
• Ability to work in a fast-paced environment, including shifts, public holidays, and weekends.

Responsibilities

• Assist the Section Manager in maximizing sales and commercial opportunities.
• Implement sales promotions and follow the selling plan set by the Section Manager and Buyer.
• Use stock management systems to ensure optimum stock availability.
• Provide high standards of customer service as per M&S Way guidelines.
• Ensure optimum use of space through effective interpretation of commercial information.
• Assist in working with Visual Merchandising and Buying Department to prioritize display of promoted items.
• Plan staff resources effectively and implement sound administrative practices.
• Maintain good housekeeping standards and adhere to checklists.
• Ensure compliance with all Operational SOPs.
• Foster and maintain a positive working environment within the team.
• Communicate effectively, especially in the absence of the Section Manager.
• Motivate staff to achieve sales and service objectives.
• Perform all tasks related to running the cash till, including handling cash/credit card transactions.
• Perform store opening and closing procedures, including safe responsibilities.
• Maintain security and accuracy of change funds and cash movements.
• Ensure all transactions and promotions are processed correctly at the cash till.
• Be alert to prevent pilferage and stock loss.
• Report any cases of internal pilferage or shoplifters to management.
• Handle company property responsibly to avoid resource wastage.
• Be safety conscious and adhere to all health and safety regulations.
• Maintain a safe and hygienic environment on the sales floor and back of house.
• Practice Al Futtaim Values: Respect, Integrity, Collaboration, and Excellence.
• Undertake any other ad-hoc duties assigned by managers.

Skills

Problem solving

Stock management

Communication

Customer service

Sales promotions

Team motivation

Tools

Stock management systems

Job description

Overview Of The Role

The Senior Sales Advisor is responsible for promoting and selling products while providing exemplary customer service. This role includes maintaining departmental standards, supporting the Section Manager in achieving sales targets, and assisting in operational tasks such as stock management and cash till operations. Success in this role is measured by meeting key performance indicators related to sales, customer satisfaction, and operational efficiency. The advisor also stands in for the Section Manager when necessary, ensuring smooth operations and adherence to company values.

What You Will Do

Generating Sales

• Assist the Section Manager in maximizing sales and commercial opportunities.
• Implement sales promotions and follow the selling plan set by the Section Manager and Buyer.
• Use stock management systems to ensure optimum stock availability.

Customer Service

• Provide high standards of customer service as per M&S Way guidelines.
• Ensure customers are comfortable, welcomed, and courteously served.

Use of Space and Department Presentation

• Ensure optimum use of space through effective interpretation of commercial information.
• Assist in working with Visual Merchandising and Buying Department to prioritize display of promoted items.

Operational Efficiency

• Plan staff resources effectively and implement sound administrative practices.
• Maintain good housekeeping standards and adhere to checklists.
• Ensure compliance with all Operational SOPs.

Communication and Staff Motivation

• Foster and maintain a positive working environment within the team.
• Communicate effectively, especially in the absence of the Section Manager.
• Motivate staff to achieve sales and service objectives.

Cash Till Management

• Perform all tasks related to running the cash till, including handling cash/credit card transactions.
• Perform store opening and closing procedures, including safe responsibilities.
• Maintain security and accuracy of change funds and cash movements.
• Ensure all transactions and promotions are processed correctly at the cash till.

Cost Control

• Be alert to prevent pilferage and stock loss.
• Report any cases of internal pilferage or shoplifters to management.
• Handle company property responsibly to avoid resource wastage.

Health & Safety

• Be safety conscious and adhere to all health and safety regulations.
• Maintain a safe and hygienic environment on the sales floor and back of house.

Values and Other Duties

• Practice Al Futtaim Values: Respect, Integrity, Collaboration, and Excellence.
• Undertake any other ad‑hoc duties assigned by managers.

Required Skills To Be Successful

• Strong problem‑solving skills and ability to effectively handle customer inquiries.
• Proficient in the use of stock management systems and operational SOPs.
• Excellent communication skills with the ability to foster team motivation.
• Ability to maintain high customer service standards and manage sales promotions.

What Qualifies You For The Role

• At least 2 years of working experience in a related field.
• On‑the‑job training opportunities with promising career development at M&S.
• Motivated team player with strong communication skills and a sales‑driven attitude.
• Ability to work in a fast‑paced environment, including shifts, public holidays, and weekends.