Sales Advisor

Al-Futtaim; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

The Sales Advisor at M&S under Al-Futtaim delivers exceptional customer service and drives sales by assisting customers with product selection and styling. The role emphasizes expert product handling and attractive merchandise displays to maximize sales and ensure a welcoming shopping environment.

Responsibilities include efficient stock replenishment, accurate till operation, and adherence to safety and hygiene standards, while embracing company values and ongoing training to stay current

Qualifications

• Experience in fashion/retail is preferred.
• Excellent communication and customer service skills.
• Willingness to work rotating shifts, weekends and holidays.

Responsibilities

• Provide high standards of customer service and assist with product selection.
• Assist customers with styling and information to drive sales.
• Display merchandise according to seasonal guidelines and planograms.
• Execute stock replenishment and monitor stock levels on the floor.
• Operate tills accurately and handle cash/credit transactions.
• Maintain hygiene and safety standards on the sales floor and in back-of-house areas.
• Share product knowledge and participate in training to improve sales opportunities.

Skills

Salesmanship

Customer service

Communication

Cash handling

Job description

The Sales Advisor at M&S plays a critical role in delivering exceptional customer service and driving sales. The Advisor ensures customers feel welcomed and assists them with product selection, styling, and information. Maximizing sales through expert product handling and strategic merchandise display are key aspects of the role. The Advisor also contributes to efficient stock replenishment, preventing losses and maintaining hygiene standards. A collaborative team player, the role demands adherence to company values and safety regulations while constantly evolving knowledge and skills through training opportunities.

The Sales Advisor at M&S plays a critical role in delivering exceptional customer service and driving sales. The Advisor ensures customers feel welcomed and assists them with product selection, styling, and information. Maximizing sales through expert product handling and strategic merchandise display are key aspects of the role. The Advisor also contributes to efficient stock replenishment, preventing losses and maintaining hygiene standards. A collaborative team player, the role demands adherence to company values and safety regulations while constantly evolving knowledge and skills through training opportunities.

Overview Of The Role

The Sales Advisor at M&S plays a critical role in delivering exceptional customer service and driving sales. The Advisor ensures customers feel welcomed and assists them with product selection, styling, and information. Maximizing sales through expert product handling and strategic merchandise display are key aspects of the role. The Advisor also contributes to efficient stock replenishment, preventing losses and maintaining hygiene standards. A collaborative team player, the role demands adherence to company values and safety regulations while constantly evolving knowledge and skills through training opportunities.

What You Will Do

Customer Service

• Provide high standards of customer service as per M&S Way principles: All In For The Customer, Make Every Penny Count, Talk Straight, Own It And Get It Done.
• Ensure customers are comfortable, welcomed, and courteously served.

Selling

• Achieve sales through effective salesmanship and excellent service, product information, styling methods, and recommended outfit solutions.
• Communicate seasonal highlights and promotional mechanics to customers to boost sales.
• Handle and display merchandise according to seasonal guidelines and food planograms in an attractive manner.
• Develop product knowledge through training and briefings.
• Ensure efficient replenishment to minimize loss of sales opportunities.
• Provide feedback on customer comments and contribute ideas to improve sales.

Merchandise Management

• Ensure accurate administration of stock movements, such as delivery checks and stock transfers.
• Count merchandise and complete administrative documents efficiently and accurately.
• Report stock shortages immediately to superiors.

Job Knowledge

• Operate tills with correct procedures, ensuring high efficiency and accuracy in handling cash and credit cards.
• Utilize product knowledge to suggest products and promote benefits to customers to drive sales.

Cost Control

• Be vigilant to prevent pilferage and stock loss on the sales floor and fitting room and report internal pilferage cases to management.
• Handle company property responsibly to avoid resource wastage.

Health & Safety

• Be safety conscious at all times.
• Adhere to all health and safety regulations.
• Maintain a safe and hygienic environment in the premises, including sales floor and Back of House.

Company Values

• Practice Al Futtaim Values in daily conduct: Respect, Integrity, Collaboration, and Excellence.

General

• Perform and complete tasks as assigned by immediate superior.
• Handle any other ad-hoc duties given by managers.

Required Skills To Be Successful

• Strong salesmanship and customer service skills.
• Effective communication and interpersonal skills.
• Good knowledge of fashion and retail industry trends.
• Ability to handle cash and credit transactions with precision.

What Qualifies You For The Role

• On-the-job training offered with career development opportunities within M&S.
• Fashion-savvy individual with preferably retail experience.
• Pleasant, cheerful disposition, and service-oriented mindset.
• Ability to work rotating shifts, weekends, and public holidays.
• Positive attitude and conversant in English.
• Candidates with WSQ Retail Qualifications are encouraged to apply.