Sales Advisor

Al-Futtaim; Kuala Selangor; On-site; MYR 20,000 - 33,000; Full time

Job summary

Al Futtaim Malaysia is seeking a Sales Advisor to deliver excellent customer service while maximizing sales through product handling and attractive displays. The role requires a proactive, multi-tasking approach with a commitment to safety and company values.

Key duties include serving customers, promoting seasonal highlights, merchandising, stock control, and operating the till with accuracy. Fluent English and a positive service mindset are essential for success.

Qualifications

• Customer service excellence with a friendly, helpful approach.
• Proven ability to drive sales through suggestive selling and promotions.
• Clear, confident communication in English with customers and team.
• Resilience under busy periods and positive, can-do attitude.

Responsibilities

• Provide high standards of customer service while assisting customers on the shop floor.
• Sell products through effective demonstrations, promotions, and knowledge sharing.
• Manage stock and displays, replenish shelves, and keep back-of-house organized.
• Operate the till accurately, handle cash/credit, and process transactions.
• Report stock shortages and support loss prevention efforts.
• Adhere to health, safety, and company policies at all times.

Skills

Excellent customer service skills

Strong sales and persuasion skills

Effective communication abilities in 英

Ability to work under pressure with a

Education

WSQ Retail Qualifications

Job description

Overview Of The Role

• The Sales Advisor is responsible for delivering a high standard of customer service while maximizing sales through effective product handling and attractive merchandise displays. The role involves being a proactive multi-tasker who ensures customer satisfaction and implements strategies to boost sales. The Sales Advisor is expected to uphold company values and maintain a safe environment, while also being ready to perform tasks as assigned by supervisors.

What You Will Do

Customer Service

• Provide high standards of customer service as per M&S Way focusing on customer-centric approaches.
• Ensure customers feel comfortable, welcome, and are courteously served.

Selling

• Achieving sales through good salesmanship and excellent service.
• Communicate seasonal highlights and promotions to customers to enhance sales.
• Handle/display merchandise according to seasonal guidelines and make it attractive.
• Develop product knowledge via training and briefings.
• Ensure replenishment is efficient to minimize sales opportunity loss.
• Provide feedback to superior on customer comments and contribute ideas to improve sales.

Merchandise Management

• Accurate administration of stock movements, including delivery checks and stock transfers.
• Count merchandise and complete administrative documents efficiently and accurately.
• Report stock shortages to supervisor immediately.

Job Knowledge

• Operate the till with high efficiency and accuracy, handling cash and credit cards correctly.
• Utilize product knowledge to suggest products and promote benefits to drive sales.

Cost Control

• Stay alert to prevent pilferage and stock loss on the sales floor and fitting room.
• Report any internal pilferage by staff/shoplifters to management.
• Use company property assets mindfully to avoid resource wastage.

Health & Safety

• Always be safety conscious and adhere to health and safety regulations.
• Maintain a safe and hygienic environment in both sales floor and Back of House.

Al Futtaim Values

• Practice Al Futtaim Values in daily conduct: Respect, Integrity, Collaboration, and Excellence.

Ad-hoc Duties

• Perform any other ad-hoc duties given by managers.

Required Skills To Be Successful

• Excellent customer service skills.
• Strong sales and persuasion skills.
• Effective communication abilities in English.
• Ability to work under pressure with a positive attitude.

What Qualifies You For The Role

• Possess a pleasant and cheerful disposition.
• Able to work on rotating shifts, weekends, and public holidays.
• Positive attitude with a service-oriented mindset.
• Conversant in English.
• Fashion-savvy, preferably with retail experience.
• Candidates with WSQ Retail Qualifications are encouraged to apply.