Senior Retail Ops Leader - Multi-Branch Growth

HABIB Group; Hulu Kelang; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

HABIB Group is seeking an experienced retail leader to guide our branches in Malaysia. You will raise sales and service levels, support branch managers, develop teams and ensure daily procedures are followed.

You will lead performance, run branch operations, manage people, and collaborate with Marketing on promotions and campaigns. Travel to branches and some weekend work may be required.

Qualifications

• Diploma or degree in Business, Retail Management or related field.
• At least 8 years in retail/branch operations.
• 3+ years managing multiple branches or teams.
• Experience improving sales, service and branch operations.
• Good understanding of retail operations, procedures and controls.
• Ability to read performance reports and turn results into actions.
• Travel to branches and occasional weekends/public holidays.

Responsabilités

• Lead branch performance: set targets, review results and act to improve sales, service and productivity.
• Run branch operations: set routines for staffing, schedules, daily readiness, customer flow, reporting and follow-up.
• Manage people: work with HR on hiring, onboarding, training, wellbeing and discipline; coach branch managers.
• Improve customer service: set standards, review feedback and resolve issues quickly.
• Maintain standards and controls: ensure clear procedures and compliance with cash, records, systems and safekeeping.
• Grow the business: collaborate with Marketing on promotions, customer reactivation and local ideas.
• Improve systems and support change: fix gaps, lead readiness for openings, relocations and campaigns.

Connaissances

Leadership

Retail operations

Customer service

Financial awareness

Bilingual BM & EN

Formation

Diploma or degree in Business, Retail Management or related field

Description du poste

HABIB Group is seeking an experienced retail leader to guide our branches in Malaysia. You will raise sales and service levels, support branch managers, develop teams and ensure daily procedures are followed.

You will lead performance, run branch operations, manage people, and collaborate with Marketing on promotions and campaigns. Travel to branches and some weekend work may be required.