Senior Retail Customer Experience Specialist

Watsons Malaysia; Selangor; On-site; MYR 27,000 - 40,000; Full time

Job summary

Watsons Malaysia is seeking staff to provide professional customer service, maintain stock levels, and apply selling techniques to meet targets. The role includes cashier duties and promoting Watson’s VIP Member Cards, while adhering to Watsons Operations Standards.

The position supports both full-time and part-time schedules, with weekend and public holiday shifts. Flair for customer engagement and adaptability are valued traits for success in this retail environment.

Qualifications

• Possess pleasant personality and good communication skills.
• Good interpersonal & follow-up skill, adaptable and result oriented.
• Able to work retail hours (includes weekends and public holidays).

Responsibilities

• Provide professional service to customers.
• Coordinate sufficient stock levels.
• Ensure correct selling techniques to achieve sales targets.
• Perform cashier functions & promote Watson’s VIP Member Cards.
• Maintain procedures and methods according to Operations Standards.
• Undertake other tasks as required by superiors.

Skills

Pleasant personality

Good communication skills

Interpersonal skills

Adaptable

Result oriented

Education

PMR/PT3/SPM/STPM/A-Level/Pre-U

Professional Certificate in any field

Job description

Watsons Malaysia is seeking staff to provide professional customer service, maintain stock levels, and apply selling techniques to meet targets. The role includes cashier duties and promoting Watson’s VIP Member Cards, while adhering to Watsons Operations Standards.

The position supports both full-time and part-time schedules, with weekend and public holiday shifts. Flair for customer engagement and adaptability are valued traits for success in this retail environment.