Senior Retail Associate (Mitsui Outlet)

New Balance; Sepang; On-site; MYR 18,000 - 28,000; Full time

Job summary

Jora Malaysia is seeking a talented candidate for daily store operations, achieving sales targets per the Store Manager's game plan, and delivering comprehensive product information to customers.

You will provide excellent service, maintain a clean outlet, handle cash and stock, perform stock takes, and support ad-hoc projects. Shift work, weekends, and public holidays are required with strong English and Bahasa Malaysia skills.

Qualifications

• Candidate must possess at least an SPM, Professional Certificate / Diploma in any field.
• Minimum 1 year working experience in relevant industry.
• Proficiency in English and Bahasa Malaysia languages; additional languages a plus.
• Positive, proactive, and able to learn quickly; must be able to work under minimum supervision.
• Willing to work pre-planned shifts, weekends or public holidays.

Responsibilities

• Execute and complete daily store operation jobs.
• To achieve the sales target according to the Game Plan set by Store Manager.
• Able to communicate with customers by providing comprehensive product information to customers.
• Provide excellent customer service experience to customers, including after sales service.
• Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines.
• To provide daily housekeeping.
• Follow the working shift schedule as planned.
• Accountable in cash and inventory handling not limit to float, cashiering and inventory.
• Cashiering duties as and when needed.
• Perform stock take activity for stores and responsible for stock loss occurred in store.
• Assist team with any other projects on an as needed basis.
• Perform any ad-hoc action assigned by the Management.
• Compliance to Management and Retail Operations Department SOP.

Skills

Customer service

Communication skills

Teamwork

Initiative

Education

SPM/Professional Certificate or Diploma

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a talented candidate to undertake:

Execute and complete daily store operation jobs.

To achieve the sales target according to the Game Plan set by Store Manager.

Able to communicate with customers by providing comprehensive product information to customers.

Provide excellent customer service experience to customers, including after sales service.

Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines.

To provide daily housekeeping.

Follow the working shift schedule as planned.

Accountable in cash and inventory handling not limit to float, cashiering and inventory.

Cashiering duties as and when needed.

Perform stock take activity for stores and responsible for stock loss occurred in store.

Assist team with any other projects on an as needed basis.

Perform any ad-hoc action assigned by the Management.

Compliance to Management and Retail Operations Department SOP.

Intrigued? Are you the right person that we are looking for…

Candidate must possess at least a SPM, Professional Certificate / Diploma in any field.

Minimum 1 year working experience in relevant industry

Proficiency in English and Bahasa Malaysia languages. Additional of other language capabilities will be an added advantage

Excellent customer service and communication skills.

Passionate, dynamic, team driven and highly motivated individuals who are willing to take initiative and eager to learn.

Able to work independently and with minimum supervision and guidance.

Positive attitude and able to work in a fast pace working environment.

Able to work on pre-planned shift, weekends or public holiday.