Senior Retail Associate (Pavilion KL)

New Balance; Kuala Lumpur; On-site; MYR 32,000 - 47,000; Full time

Job summary

Jora Malaysia is seeking a motivated candidate for daily store operations, customer assistance, and sales achievement. You will ensure proper merchandising, stock integrity, and excellent service across customers and after-sales support.

This role requires punctual shift work, basic cash handling, and a proactive team player mindset. Join a dynamic retail environment where you help maintain store presentation, participate in stock takes, and contribute to meeting targets while delivering

Qualifications

• At least SPM or Diploma in any field.
• Minimum 1 year working experience in retail or similar.
• Proficiency in English and Bahasa Malaysia.
• Excellent customer service and communication skills.
• Willingness to work in planned shifts, including weekends/public holidays.

Responsibilities

• Execute and complete daily store operation tasks.
• Achieve sales targets according to the game plan set by Store Manager.
• Provide comprehensive product information to customers.
• Deliver excellent customer service, including after-sales support.
• Ensure outlet appearance is clean, presentable and merchandise displayed per Visual Merchandising guidelines.
• Perform daily housekeeping.
• Follow the planned shift schedule.
• Handle cash and inventory, including float and cashiering.
• Perform stock takes and manage stock loss.
• Assist team with ad-hoc projects as needed.
• Comply with SOPs from Management and Retail Operations.

Skills

Customer service

Communication skills

Cash handling

Bilingual EN/MY

Education

SPM or Diploma

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a talented candidate to undertake:

• Execute and complete daily store operation jobs.
• To achieve the sales target according to the Game Plan set by Store Manager.
• Able to communicate with customers by providing comprehensive product information to customers.
• Provide excellent customer service experience to customers, including after sales service.
• Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines.
• To provide daily housekeeping.
• Follow the working shift schedule as planned.
• Accountable in cash and inventory handling not limit to float, cashiering and inventory.
• Cashiering duties as and when needed.
• Perform stock take activity for stores and responsible for stock loss occurred in store.
• Assist team with any other projects on an as needed basis.
• Perform any ad-hoc action assigned by the Management.
• Compliance to Management and Retail Operations Department SOP.

Intrigued? Are you the right person that we are looking for…

• Candidate must possess at least a SPM, Professional Certificate / Diploma in any field.
• Minimum 1 year working experience in relevant industry
• Proficiency in English and Bahasa Malaysia languages
• Excellent customer service and communication skills.
• Passionate, dynamic, team driven and highly motivated individuals who are willing to take initiative and eager to learn.
• Able to work independently and with minimum supervision and guidance.
• Positive attitude and able to work in a fast pace working environment.
• Able to work on pre-planned shift, weekends or public holiday.

We regret that only shortlisted candidates will be notified.