Retail Store Manager - The Exchange TRX

Love, Bonito group; Kuala Lumpur; Hybrid; MYR 70,000 - 100,000; Full time

Job summary

Love, Bonito is seeking an experienced Store Manager for our Sunway Pyramid Mall outlet in Kuala Lumpur. You will supervise the team, drive sales growth, and ensure excellent store operations as part of our expansion phase.

Reporting to the Area Manager, you will lead full-time and part-time staff, manage inventory, visual merchandising, and customer experience while upholding brand standards across all store activities.

Qualifications

• 3+ years of relevant retail experience.
• Diploma in Retail Management or related field.
• Strong leadership and communication skills.
• Fluency in English and Malay/Chinese.
• Proactive, customer‑oriented and results driven.

Responsibilities

• Lead and mentor a team of retail associates to meet sales goals.
• Drive store sales growth and improve customer experience.
• Oversee stock, inventory, and loss prevention.
• Ensure visual merchandising standards and store cleanliness.
• Plan manpower, shifts, and budgeting to optimize staffing.

Skills

Retail leadership

Team management

Customer service

Inventory management

Communication

Education

Diploma in Retail Management

Job description

About us

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

The role

You will be responsible for supervising Love, Bonito retail store based in Sunway Pyramid Mall, ensuring excellent store operations while driving store sales growth. Reporting directly into the Area Manager, you will play a key role in shaping Love, Bonito throughout this exhilarating expansion phase.

Main Responsibilities

• Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates
• Inspire and motivate the retail team to work towards a collective goal
• Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention
• Develop strategies to enhance the store customer experience and drive sales performance
• Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring
• Develop, improve and optimize retail processes to improve productivity and store operations
• Assist with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers
• Assist with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
• Oversee general store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store
• Conduct Stock Taking exercises at several intervals in the year, or as and when required.
• Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
• Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability
• Handle all issues that arise from staff or customers (complaints, grievances etc).

KPIs

• Retail Sales/Revenue Growth/Productivity
• Customer Service Excellence
• Store Operations/Visual Merchandising Excellence
• Inventory Management KPIs
• Store staff retention rate

Requirements

• A passion and genuine interest in fashion and retail.
• Superb retail store management, inventory management, multitasking and execution abilities.
• Customer-centric and people-oriented, able to handle customers and retail staff issues well.
• Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.
• An ability to think /work systematically, with impeccable judgment and discretion.
• Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.
• A self-starter, proactive and hands-on approach with "Can do" attitude!
• Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).
• A fun, positive and charismatic personality.

Hours

• Full-time: 45 hours per week, 5 days work a week, morning and/or afternoon shifts
• All staff must be able to work on weekends/public holidays

Qualifications & Experience

• 3+ years of relevant work experience preferably in fashion / retail company.
• Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.
• Strong leadership skills, effective communicator and an influential team player.
• Proactive, results-oriented and able to work with minimum supervision.