Retail Store Manager - Klang Valley

Lovebonito Holdings Pte Ltd; Kuala Lumpur; Presencial; MYR 60.000 - 90.000; Jornada completa

Descripción de la vacante

Love, Bonito is seeking a Retail Store Manager for our Sunway Pyramid/The Exchange TRX location in Malaysia. You will supervise the store operations, drive sales growth, and report to the Area Manager as we expand our footprint in the region. Your leadership will shape daily store performance and customer engagement.

The role requires 3+ years in fashion/retail, strong English and Malay/Chinese communication, and a hands-on, proactive approach to coaching staff and optimizing store processes.

Formación

• 3+ years of relevant work experience preferably in fashion / retail company.
• Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.
• Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.
• Strong leadership skills, effective communicator and an influential team player.
• Proactive, results-oriented and able to work with minimum supervision.

Responsabilidades

• Lead, mentor, and manage a team of full-time and part-time retail associates to meet sales goals.
• Inspire the retail team to work towards a common objective and deliver exceptional customer service.
• Oversee Store Operations, Customer Care, Sales, Stock Management, Visual Merchandising, Loss Prevention and HR tasks.
• Develop strategies to enhance customer experience and drive store performance.
• Train and coach staff to maintain top-notch service and standardized processes.
• Coordinate inventory receiving, returns, damages, transfers and cashier opening/closing.

Conocimientos

Retail management

Inventory management

Staff leadership

Customer service

Educación

SPM/Diploma in Retail Management

Fashion/retail knowledge

Herramientas

POS systems

Descripción del empleo

About us

We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).

We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.

The role

You will be responsible for supervising Love, Bonito retail store based in Sunway Pyramid/The Exchange TRX, ensuring excellent store operations while driving store sales growth. Reporting directly into the Area Manager, you will play a key role in shaping Love, Bonito throughout this exhilarating expansion phase.

Main Responsibilities

Meet sales goals by leading, managing, mentoring, and providing feedback to a team of full-time and part-time retail associates

Inspire and motivate the retail team to work towards a collective goal

Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention

Develop strategies to enhance the store customer experience and drive sales performance

Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring

Develop, improve and optimize retail processes to improve productivity and store operations

Assist with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers

Assist with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required

Oversee general store administration and ensure compliance with policies and procedures

Maintain outstanding store condition and visual merchandising standards

Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store

Conduct Stock Taking exercises at several intervals in the year, or as and when required.

Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality

Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability

Handle all issues that arise from staff or customers (complaints, grievances etc).

KPIs

Store Operations/Visual Merchandising Excellence

Inventory Management KPIs

Requirements

A passion and genuine interest in fashion and retail.

Superb retail store management, inventory management, multitasking and execution abilities.

Customer-centric and people-oriented, able to handle customers and retail staff issues well.

Ability to drive sales and strong conversion rate, with good knowledge of products, what works in-store and excellent visual merchandising skills.

An ability to think /work systematically, with impeccable judgment and discretion.

Strong problem-solving skills and an ability to think out of the box with solutions that are scalable, sustainable, yet most cost-efficient.

A self-starter, proactive and hands-on approach with "Can do" attitude!

Strong communication skills to inspire and influence internal stakeholders (HQ or Markets).

A fun, positive and charismatic personality.

Hours

Full-time: 45 hours per week, 5 days work a week, morning and/or afternoon shifts

All staff must be able to work on weekends/public holidays

Qualifications & Experience

3+ years of relevant work experience preferably in fashion / retail company.

Minimum SPM/Diploma holder in Retail Management/Fashion or related fields.

Strong interpersonal and communication skills, proficient in spoken/written English and Malay/Chinese.

Strong leadership skills, effective communicator and an influential team player.

Proactive, results-oriented and able to work with minimum supervision.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a store manager?
• Which of the following types of qualifications do you have?
• Do you have visual merchandising experience?
• How many years of retail management experience do you have?
• How many years' experience do you have in the retail industry?
• How would you rate your English language skills?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Retail Store Manager