Senior Relationship Manager

AFFIN Group; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

AFFIN Group in Kuala Lumpur is seeking a dedicated professional to manage profitability and credit processes for SME accounts, ensuring prompt credit handling and risk controls. You will build high-value client relationships, coordinate with branches, and support operational risk and business continuity initiatives.

The role emphasizes proactive portfolio management, compliance with banking guidelines, and collaboration with multiple departments to maximize efficiency and customer satisfaction.

Qualifications

• Degree in Accounting, Finance, Banking, Business, Economics or similar.
• Experience in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall Bank’s Credit, Operations and Product knowledge.

Responsibilities

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.
• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.
• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.
• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and/or liaise with branches/head office departments to maximise process efficiency and customer satisfaction.
• Act as Backup Compliance Coordinator under BNM policy and Bank’s AML Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for ORM implementation for the BC.
• Champion ORM activities in the Business Unit.
• Report all operational defects via Loss Event Database (LED) timely.
• Utilise OR Tools (RCSA, KCS, KRI, ScAN) in managing risk exposure.
• Undertake additional responsibilities assigned by immediate superior.
• Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the BC.

Skills

Public speaking

Presentation skills

Bahasa Malaysia

English language

Credit knowledge

Operations knowledge

Product knowledge

Education

Degree in Accounting, Finance, Banking, Business, Economics or similar

Tools

RCSA

KCS

KRI

ScAN

Job description

Create your future with Affin! You too can make a difference.

Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don’t just stay at the forefront of the industry – you can make a difference too.

JOB PURPOSE

Account Profitability

• Maximise earnings potential and revenue of relationship.
• Review and monitor performance of accounts.

Service Management

• Ensure promptness and quality of credit processing.
• Monitor overdue accounts and undertake prompt measures to prevent NPLs.
• Provide customer level information to relevant parties within the Bank.
• Facilitate the drawdown of facilities.

Client Relationship Management

• Support, identify, solicit and establish a high value client base.
• Accountable for customer relationship and customer interface.

Operations Management

• Manage proactively a portfolio of SME accounts by monitoring the status and credit risk of each account.
• Coordinate and / or liaise with branches / head office departments to maximize process efficiency and customer satisfaction.

Additional Responsibilities

• Act as Backup Compliance Coordinator and assume responsibilities as required under BNM’s document policy and Bank’s Anti Money Laundering Guidelines/Manual for the Business Centre (BC).
• Act as the Backup Operational Risk Coordinator for implementation of Operational Risk Management and Methodologies for the BC.
• Champion Operational Risk Management (ORM) activities in the Business Unit.
• Liaise with Group Operational Risk Management (GORM) on ORM activities.Responsible to report ALL operational defects (Actual Losses, Potential Losses and Near Miss Events including Shariah Non – Compliance [SNC] events) via Loss Event Database (LED) in timely manner.
• Utilize the Operational Risk (OR) Tools i.e. Risk Control Self-Assessment (RCSA), Key Control Standard (KCS), Key Risk Indicators (KRI) and Scenario Analysis (ScAN) in managing Risk exposure.
• Undertake additional responsibilities assigned by immediate superior as and when required
• Act as the Backup BCP/DRP Coordinator for Business Contingency Plan for the Business Centre (BC).

JOB REQUIREMENTS

• Degree in Accounting, Finance, Banking, Business, Economics or any similar discipline.
• Experienced in marketing and credit processing.
• Strong command of Bahasa Malaysia and English, both oral and written.
• Good public speaking and presentation skills.
• Overall Bank’s Credit, Operations and Product knowledge.
• Keep abreast with SME issues, policies and trends in the country.
• Basic business acumen and industry knowledge.