Senior Production Engineer: Automation & Incident Lead

Standard Chartered; Kuala Lumpur; Hybrid; MYR 180,000 - 320,000; Full time

Benefits offered by this job

Inclusive culture and values driven

Competitive salary and benefits

Job summary

Standard Chartered is seeking a Production Engineering professional to own L2/L3 production support while delivering automation and code fixes. The role requires coordinating with project teams and business stakeholders to understand design and function, ensuring timely issue resolution and end-to-end production ownership.

Key responsibilities include incident, problem, and change management with SLA adherence, and leading a team to meet SLOs.

Qualifications

• 8 to 10 years of overall IT experience in production support, application development, DevOps Or SRE & added support engineer.
• Have technical knowledge and hands on experience on Java architecture/framework such as Struts, Spring MVC, Hibernate, API Gateway, Tomcat 8, Apache http and HSM nCipher.
• Experience in PostgreSQL, IBM DB2, Oracle, My SQL.
• Knowledge in Unix/Linux, Windows administration, OpenShift, Kubernetes
• Experience in AWS Cloud and OpenShift container platform.
• Drive and report achievements through key performance indicators and success stories
• Responsible for creating a framework for periodic reporting and identification for areas of improvement in operational performance parameters.
• Define and help to develop interactive dashboards / analytical reports
• Lead department’s branding and marketing strategy, manage and standardize communications channels and publications.
• Support department head on general and team administrative, strategy execution, transformation, stakeholders and vendor management
• Streamline and simplify processes to support agile and speed to markets while maintaining high level of controls
• Any experience in 1 or more of the following technical skills will be added advantage

Responsibilities

• Manage L2 and L3 production support and ensure service levels are met.
• Deliver automation and code fixes independently.
• Coordinate with project team and stakeholders for issue resolution.
• Lead incident, problem, and change with SLA management.
• Ensure production stability and end-to-end ownership of production support.
• Act as bridge between Build teams, interfaces teams and stakeholders.
• Champion identification and delivery of automation opportunities.

Skills

Monitoring tools

Microservices

PostgreSQL

DevOps toolchain

Kafka/ActiveMQ

Python/PowerShell/Bash

Java stack

Tools

Jenkins

Ansible

Bitbucket

Git

Maven

Docker

Rundeck

API Gateway

Kafka

ActiveMQ

OpenShift

Kubernetes

PostgreSQL

Job description

Standard Chartered is seeking a Production Engineering professional to own L2/L3 production support while delivering automation and code fixes. The role requires coordinating with project teams and business stakeholders to understand design and function, ensuring timely issue resolution and end-to-end production ownership.

Key responsibilities include incident, problem, and change management with SLA adherence, and leading a team to meet SLOs.