Production Reliability Engineer

Standard Chartered; Kuala Lumpur; On-site; MYR 120,000 - 240,000; Full time

Job summary

Standard Chartered Kuala Lumpur seeks a Production Engineer (SRE) to provide tactical and operational support for production services across multiple platforms, ensuring stability, availability, and performance.

The role leads incident management, conducts RCA for high severity incidents, and coordinates changes, releases, and deployment plans with minimal business impact, while driving automation and resilience improvements.

Qualifications

• Bachelor's Degree in Computer Science, Engineering, or related discipline.
• SRE Foundation Certification (Preferred).
• ITIL Foundation Certification (Preferred).
• Experience supporting mission-critical Banking/Risk Analytics applications.
• Strong understanding of Incident, Problem, Change, and Release Management.
• Experience managing High Severity Incidents (CERT/MIM) and RCA execution.
• Exposure to Linux, SQL, Monitoring & Observability tools, and automation scripting.
• Knowledge of DevOps, CI/CD, resilience engineering, DR, and operational risk controls.

Responsibilities

• Provide tactical and operational support for production services across platforms ensuring stability and resilience.
• Respond to incidents with rapid recovery and drive continual service improvement.
• Lead incident management, including communications and escalation.
• Perform RCA for high-severity and recurring incidents.
• Own operational stability and performance of production systems.
• Manage production changes, releases, deployments with minimal business impact.
• Review impact of dependent changes to minimize risk.
• Drive proactive monitoring and automation opportunities.
• Support capacity management, DR, and business continuity planning.
• Create and maintain production engineering docs and runbooks.
• Ensure governance, security, compliance, and risk management.
• Provide inputs to PE Manager for dashboards and reviews.
• Collaborate with multiple teams to improve reliability.
• Participate in cross-training and capability-building.
• Identify automation opportunities and shift-left initiatives.
• Act as technical lead during major incidents and go-lives.

Skills

Incident management

Problem management

Release management

Linux

SQL

Monitoring & Observability

Automation scripting

DevOps

CI/CD

Resilience engineering

Education

Bachelor's Degree in Computer Science or related discipline

Tools

CI/CD tools

Monitoring tools

Cloud platforms

Job description

Standard Chartered Kuala Lumpur seeks a Production Engineer (SRE) to provide tactical and operational support for production services across multiple platforms, ensuring stability, availability, and performance.

The role leads incident management, conducts RCA for high severity incidents, and coordinates changes, releases, and deployment plans with minimal business impact, while driving automation and resilience improvements.