Senior Product Specialist

PerkinElmer; Petaling Jaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

PerkinElmer in Petaling Jaya is seeking a Senior Product Specialist to lead chromatography-related demonstrations and method development for customers. You will work closely with sales, service, and regional teams to deliver tailored solutions and ensure successful product adoption.

The role requires 5+ years hands-on chromatography experience, strong presentation skills in English and Bahasa Malaysia, and willingness to travel domestically and overseas.

Qualifications

• Bachelor’s degree or Master’s degree in Chemistry.
• At least 5 years of experience running applications using Chromatography.
• Strong knowledge and hands-on experience with chromatography products.
• Good analytical skills in researching data and solving problems.
• Good presentation skills in English and Bahasa Malaysia.
• Able to work in a team with sales and service.
• Willing to travel domestically and internationally.
• Proficient in MS Office (Excel, Word, PowerPoint).

Responsibilities

• Deliver solution-oriented demos and develop new methods to meet customer requirements.
• Explain differentiators and provide technical competitive intelligence.
• Collaborate with sales throughout the cycle on product knowledge and applications.
• Lead presales demonstrations and prepare marketing materials for customers.
• Provide after-sales training and hands-on instruction on instrumentation.
• Support sales with customer meetings, workshops, and product updates.
• Maintain customer satisfaction and act as communication point with service engineers.
• Run tests on customer samples and assist in closing orders.

Skills

Chromatography

Presentation skills

MS Office

Customer interaction

Education

Bachelor’s or Master’s in Chemistry

Tools

Chromatography instruments

Job description

Job Title

Senior Product Specialist

Location(s)

Petaling Jaya

Job Description

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.

Responsibilities

• Deliver and provide solution-oriented demos, new method development and technical solution in content to customer requirements.
• Analytical in understanding and able to convey differentiation over competition and provide technical competitive intelligence advice.
• To collaborate with sales personnel throughout the sales cycle in term of products knowledge and applications, from presales to the end of the cycle and after sales supports.
• Presales- Demonstrations, power point presentations, in depth technical discussion, propose total solution, lead the compilation of applications and marketing materials for customers/users, and hold teleconferences with user/customer.
• After sales - Applications training – presentation on technology relevant to instrumentation prior to hand on.
• Hands-on training hardware and software; troubleshooting; answer user queries on experimental Support sales on opportunities by researching and identifying potential accounts; building rapport; facilitate solving customer problems on application issues through training, information and recommendation of solutions through knowledge of competitive offerings.
• Support sales team on user meetings, workshops, seminars to update products technology and chemistry
• Support on annual sales activity based on company's strategic objectives to meet sales target by supporting Sales Leaders in developing new prospects and penetrate competitive accounts
• Maintain installed base customer satisfaction and contact point of communication supporting and resolving customer enquiries and collaborate with service engineers.
• Run tests on customer samples and provide data to the customer and help close orders through frequent interaction with the sales professionals.
• Troubleshoot problems related to instruments application and software.
• Prepare and deliver presentations and seminars that speak to the customers’ business needs and applications by positioning our products as solutions to meeting those needs.
• Work closely with service team and extended regional sales team and business units in order to promote a high level of customer support.
• Provide local support for planned customer training event throughout the year.
• Provide feedback to management on industry trends, customers growth opportunities.

Academic Qualifications

• Candidate must possess at least a Bachelor's Degree or Masters in Chemistry
• At least 5 year(s) of working experience in running application using Chromatography
• Strong knowledge, theory, with applications required hands-on experience with chromatography products.
• Good analytical in research data & problem-solving skill in developing solutions
• Good presentation skill in both verbal and written in English & Bahasa Malaysia
• Able to work in a team environment with sales and service.
• Customer service oriented and willing to travel domestic & overseas
• Computer literate, knowledge in MS Office - Excel, Word, Powerpoint

Company Culture

Are you ready to help improve the lives of millions of people and create a healthier world? When you work at PerkinElmer, that’s exactly what you’ll do. From our dedicated scientists and world-class operations employees to our innovative R&D professionals and committed sales and service groups, we’re a unique team of 5,000+ global colleagues who come to work every day knowing we’re making a difference. Through innovation, collaboration, and believing in our mission, we strive to create an inspiring and inclusive culture for our employees, so that they can be their best and, together, create a better tomorrow.