Senior Product Specialist

DKSH Management Ltd.; Malaysia; On-site; MYR 60,000 - 90,000; Full time

Job summary

DKSH Management Ltd. is seeking a Senior Product Specialist to drive sales for medical products across targeted territories in Malaysia. The role focuses on disciplined territory management, product knowledge, and building strong customer relationships.

You will develop sales plans, engage healthcare professionals, and coordinate with internal teams to ensure on-time delivery and high customer satisfaction. Travel may be required to cover multiple areas and achieve targets.

Qualifications

• Degree or professional qualification in a Science- or Medical-related discipline is required.
• Good selling skills and industry knowledge.
• Willingness to travel and cover multiple areas.

Responsibilities

• Develop medical sales plans and execute actions to hit targets.
• Track KPIs and prioritize daily sales activities for productivity.
• Engage customers via calls and visits to solicit orders and quotations.
• Demonstrate products, highlight benefits, and develop quotations.
• Prepare quotations and terms per company policy.
• Monitor competitors and adapt sales strategy accordingly.
• Record sales data in CRM and maintain customer records.
• Respond to orders, inform customers of promotions and new products.
• Maintain logs for complaints and ensure timely resolution.
• Collaborate with internal stakeholders to ensure delivery/installation.
• Support relationships with key customers and manage expenses.

Skills

Strong communication

Negotiation skills

Selling skills

Stakeholder engagement

Education

Science/Medical degree

Tools

Excel

Word

PowerPoint

Job description

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Title: Senior Product Specialist

Location: MY, MY

Global Business Unit: HEALTHCARE

Job Function: Sales

Requisition Number: 247342

Description:

About the Role

The Senior Product Specialist / Product Specialist (Medical Sales) drives sales performance and customer engagement for assigned medical products and territories within DKSH's Healthcare business. This role makes a meaningful contribution to DKSH's mission of enriching lives by connecting healthcare professionals and institutions with innovative medical solutions through disciplined territory management, expert product knowledge, and strong customer relationships.

What You Will Deliver

• Contribute to the development of medical sales plans and implement targeted action plans to achieve and exceed sales targets for assigned businesses and territories
• Track progress against Key Performance Indicators (KPIs) and sales plans, prioritizing and reviewing daily sales activities to maximize productivity and impact
• Engage existing and prospective customers through calls and visits to solicit orders, secure product demonstrations, and develop quotation opportunities
• Conduct compelling product demonstrations that highlight saleable features and communicate clear, relevant customer benefits
• Prepare quotation and tender prices, delivery terms, and commercial terms in accordance with company policies
• Monitor and report on competitor activities and product developments to inform sales strategy and maintain competitive positioning
• Record sales data accurately for reporting and tracking purposes, maintaining up-to-date customer information in Customer Relationship Management (CRM) databases
• Respond promptly to customer orders and queries, proactively informing current and prospective customers of promotions and new or upgraded products
• Maintain a customer complaints and issues log, following up diligently to ensure timely resolution and sustained customer satisfaction
• Execute continuous improvement activities to enhance sales processes, sales plans, and customer experience in support of sales target achievement
• Work with internal stakeholders to ensure timely delivery or installation of products and systems
• Support internal stakeholders in building and strengthening relationships with key customers
• Support the management of day-to-day operating expenditures against operating budgets to ensure efficient use of resources

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline, with a minimum of one year of experience in a similar role
• Basic knowledge and understanding of the industry, market, competitors, customers, products, and services, with sound selling skills
• Basic knowledge of regulatory requirements for products within assigned territories, including handling procedures, shelf life, and warranties
• Willingness to travel outstation and provide coverage across multiple areas as required
• Strong communication and negotiation skills with the ability to engage and influence healthcare stakeholders
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Good command of English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

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