Product Specialist - Pharmaceutical; Hospital (Melaka)

DKSH Management Ltd.; Malaysia; On-site; MYR 42,000 - 66,000; Full time

Job summary

DKSH Management Ltd. in Melaka invites applications for a Senior Product Specialist / Product Specialist (Medical Sales) to drive revenue growth in assigned medical sales territories and strengthen the company’s footprint in healthcare.

You will prepare quotations, demonstrate products, manage CRM data, and collaborate with internal teams to ensure timely delivery and effective promotions while adhering to company policies.

Qualifications

• Degree or professional qualification in a Science- or Medical-related discipline
• Fresh graduates welcome; 1–3 years in medical sales/healthcare encouraged
• Understanding of regulatory requirements and sales processes in healthcare

Responsibilities

• Contribute to day-to-day operating expenditures within approved budgets
• Provide input to medical sales plans and implement action plans to achieve targets
• Track KPIs and sales plans, prioritizing daily activities to drive results
• Proactively call and visit customers to solicit orders and generate quotations
• Deliver product demonstrations that articulate features and benefits
• Prepare accurate quotations, tender prices, and delivery terms
• Monitor competitor activities and inform strategic sales decisions
• Maintain CRM data for accurate reporting
• Drive improvements in sales processes and customer satisfaction
• Manage customer complaints log with timely follow-up
• Respond to orders and queries, keep customers informed of promotions
• Collaborate with internal stakeholders to ensure timely delivery and installation
• Support relationships with key customers

Skills

Strong communication

Negotiation skills

MS Excel

MS Word

PowerPoint

English proficiency

Education

Science/Medical related degree

Tools

CRM software

Job description

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Title: Product Specialist - Pharmaceutical; Hospital (Melaka)

Location: MY, MY

Global Business Unit: HEALTHCARE

Job Function: Sales

Requisition Number: 234276

Description:

About the Role

The Senior Product Specialist / Product Specialist (Medical Sales) is responsible for driving revenue growth and strengthening DKSH's footprint across assigned medical sales territories. This role makes a direct and meaningful contribution to DKSH's mission of enriching lives by connecting customers with quality healthcare products and solutions.

What You Will Deliver

• Contribute to the management of day-to-day operating expenditures within approved budgets to ensure responsible and efficient use of resources


• Provide informed input to medical sales plans and implement targeted action plans to achieve sales targets across assigned businesses and territories


• Track and review progress against key performance indicators (KPIs) and sales plans, prioritizing daily sales activities to drive results


• Proactively call and visit existing and prospective customers to solicit orders and generate product demonstration and quotation opportunities


• Deliver compelling product demonstrations that clearly articulate key features and communicate tangible benefits to customers


• Prepare accurate quotations, tender prices, and delivery and commercial terms in accordance with company policies


• Monitor and report on competitor activities and product developments to inform strategic sales decisions


• Maintain up-to-date customer records and sales data within the appropriate Customer Relationship Management (CRM) systems to support accurate reporting and tracking


• Drive continuous improvement initiatives across sales processes, customer satisfaction practices, and sales planning to consistently meet and exceed targets


• Manage a customer complaints and issues log, ensuring timely follow-up and resolution


• Respond promptly to customer orders and queries, and keep current and prospective customers informed of promotions and new or upgraded products


• Collaborate with internal stakeholders to ensure the timely delivery and installation of products and systems


• Support internal stakeholders in developing and nurturing relationships with key customers

What You Bring

• Degree or professional qualification in a Science- or Medical-related discipline


• Fresh graduates from a related discipline are welcome to apply; candidates with 1-3 years of experience in a similar medical sales or healthcare-related role are also encouraged


• Foundational knowledge and understanding of the industry, market landscape, competitors, customers, and relevant products, services, and selling techniques


• Familiarity with regulatory requirements applicable to products within assigned territories, including handling procedures, shelf life, and warranty conditions


• Willingness to travel outstation and manage coverage across more than one territory


• Strong communication and negotiation skills with the ability to engage effectively with diverse stakeholders


• Proficiency in office productivity tools including Microsoft Excel, Word, and PowerPoint


• Good command of English, both written and spoken

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Medical Sales. #LI-KP1