Senior Payment Investigations Lead - Drive Operational Excellence

OCBC company; Ampang Jaya; On-site; MYR 120,000 - 190,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Learning and professional development opportunities

Job summary

A leading financial services provider in Kuala Lumpur is seeking a strategic leader for their Payment Operations - Investigation team. The ideal candidate will possess a Bachelor’s degree and over 5 years of relevant experience in payments investigation, with demonstrated leadership capabilities. Responsibilities include enhancing operational effectiveness, managing oversight and compliance, and fostering stakeholder relationships. This role offers a competitive salary and comprehensive benefits, supporting your professional growth and wellbeing.

Qualifications

• Minimum 5-7 years of experience in remittance operations and payments investigation.
• At least 2 years in a leadership role.
• Experience with payment investigation tools and reporting.

Responsibilities

• Provide visionary leadership to the payment investigation team.
• Ensure robust governance frameworks for payment investigations.
• Build and maintain relationships with internal and external stakeholders.
• Define, monitor, and manage service level agreements for the team.
• Collaborate on system enhancements to improve workflows.

Skills

Leadership

Stakeholder management

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in Banking & Finance, Business Administration, Accounting

Tools

Payment investigation tools

Data analytics

Job description

A leading financial services provider in Kuala Lumpur is seeking a strategic leader for their Payment Operations - Investigation team. The ideal candidate will possess a Bachelor’s degree and over 5 years of relevant experience in payments investigation, with demonstrated leadership capabilities. Responsibilities include enhancing operational effectiveness, managing oversight and compliance, and fostering stakeholder relationships. This role offers a competitive salary and comprehensive benefits, supporting your professional growth and wellbeing.