Payment Investigation Specialist - SLA & Compliance

OCBC company; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

A leading financial services provider in Kuala Lumpur is seeking a Payment Investigation Processor to manage complex payment issues and collaborate with multiple stakeholders. You will lead investigations, ensure compliance, and handle customer queries. The ideal candidate has a Bachelor's degree and 2-3 years of experience in payment processing. This role offers a competitive salary and a range of benefits, along with opportunities for personal growth and development.

Qualifications

• Minimum 2-3 years of experience in payment processing or remittance operations.
• Strong understanding of transaction flows and regulatory requirements.
• Proven experience in driving process improvements.

Responsibilities

• Serve as a key liaison for complex queries and stakeholder management.
• Lead investigations on payment issues and ensure timely resolution.
• Handle escalated customer complaints and provide resolutions.

Skills

Stakeholder management

Analytical skills

Payment systems knowledge

Problem-solving

Communication

Education

Bachelor’s degree in Banking & Finance or related field

Tools

Payment investigation systems

MS Office applications

Job description

A leading financial services provider in Kuala Lumpur is seeking a Payment Investigation Processor to manage complex payment issues and collaborate with multiple stakeholders. You will lead investigations, ensure compliance, and handle customer queries. The ideal candidate has a Bachelor's degree and 2-3 years of experience in payment processing. This role offers a competitive salary and a range of benefits, along with opportunities for personal growth and development.