Process Excellence Manager - Payments & Investigations

OCBC company; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development opportunities

Job summary

OCBC company in Kuala Lumpur is looking for a Payment Investigation Officer to provide top-notch support for payment queries and investigations. Candidates should have a minimum of 2-3 years' experience in the banking industry, particularly in remittance. The role demands attention to detail, strong communication skills, and the ability to work under pressure. OCBC offers competitive salaries along with a suite of flexible benefits promoting holistic well-being and professional development.

Qualifications

• Minimum 2-3 years of experience in banking industry or financial institution, preferably with remittance relevant experiences.
• Highly driven and able to work under pressure in a time-sensitive environment.
• Possesses good oral/written communication and coordination skills.

Responsibilities

• Provide first point of contact support for client queries.
• Investigate payment messages with issues.
• Process and verify investigation cases with accuracy.
• Monitor system availability and escalate issues to management.

Skills

Risk awareness

Attention to detail

Good communication skills

Time management

Job description

OCBC company in Kuala Lumpur is looking for a Payment Investigation Officer to provide top-notch support for payment queries and investigations. Candidates should have a minimum of 2-3 years' experience in the banking industry, particularly in remittance. The role demands attention to detail, strong communication skills, and the ability to work under pressure. OCBC offers competitive salaries along with a suite of flexible benefits promoting holistic well-being and professional development.