Senior Order Fulfillment Manager

Agensi Pekerjaan The Supreme HR Advisory Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 170,000; Full time

Job summary

The Singapore-founded client of The Supreme HR Advisory Sdn Bhd is seeking an experienced Order Management Manager in Petaling Jaya to oversee end-to-end order fulfilment, coordinating with Sales, Procurement, Warehouse, Logistics and Finance to ensure timely delivery.

You will monitor KPIs, manage risks, and drive process improvements while leading a fulfilment team and ensuring accurate documentation and reporting.

Qualifications

• Diploma or Bachelor's Degree in Supply Chain, Logistics, Business Administration or related field
• Strong understanding of end-to-end order fulfilment and supply chain processes
• Experience with ERP, order management or inventory management systems
• Strong analytical, problem-solving and organisational skills
• Good communication and stakeholder management skills
• Strong leadership skills with the ability to manage and develop a team
• Proficient in Microsoft Office, particularly Excel; data analysis experience is an advantage
• Managerial or supervisory experience is preferred
• Experience in sanitaryware, construction, retail or project-based industries is an added advantage

Responsibilities

• Monitor fulfilment KPIs including order accuracy, lead time, backlog and on-time delivery
• Identify potential delays, shortages and fulfilment risks, and take proactive corrective actions
• Handle escalated customer and internal order issues, ensuring timely resolution
• Coordinate with suppliers, warehouses and logistics partners to ensure product availability and delivery
• Ensure accurate documentation, system updates and order records
• Prepare and analyse operational reports and fulfilment performance data
• Lead, coach and manage the fulfilment team to achieve operational and service targets
• Drive process improvements, SOP implementation and operational efficiency initiatives

Skills

Leadership

Analytical skills

Communication

Stakeholder management

Problem solving

Organisational skills

Excel

Education

Diploma or Bachelor's Degree in Supply Chain/Logistics/Business Administration

Tools

ERP system

Inventory management

Order management systems

Job description

The Singapore-founded client of The Supreme HR Advisory Sdn Bhd is seeking an experienced Order Management Manager in Petaling Jaya to oversee end-to-end order fulfilment, coordinating with Sales, Procurement, Warehouse, Logistics and Finance to ensure timely delivery.

You will monitor KPIs, manage risks, and drive process improvements while leading a fulfilment team and ensuring accurate documentation and reporting.