SENIOR OPERATIONS MANAGER

ALLIANCE GAMING SOLUTIONS (M) SDN BHD; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Prime KL Sentral location

On-site parking

Modern, collaborative office

People-focused culture

Growth opportunities

Competitive salary

Job summary

ALLIANCE GAMING SOLUTIONS (M) SDN BHD is seeking a Senior Operations Manager to own day-to-day operational performance across key departments in a fast-paced, high-accountability environment. The role involves coordinating with our Melbourne head office and Darwin office to ensure alignment, performance optimisation, and regulatory adherence.

This is a fully on-site position based in KL Sentral, Malaysia with no work-from-home options.

Qualifications

• Bachelor’s degree in business administration, operations management or a related field.
• Proven ability to lead and develop operations teams.
• Strong understanding of processes, workflows, and KPI-driven management.
• Experience in customer operations, service delivery, or compliance-focused industries is a plus.

Responsibilities

• Lead and manage daily operational activities to ensure seamless business performance.
• Oversee customer support operations, service delivery, risk management, and compliance functions.
• Develop, implement, and continuously improve operational policies, SOPs, and efficiency frameworks.
• Monitor KPIs, operational metrics, and performance data to drive continuous improvement.
• Identify operational gaps and bottlenecks, proposing and executing effective solutions.
• Collaborate with Marketing, Product, Compliance, Technology, and other stakeholders.
• Lead, mentor, and develop operational teams to achieve high performance and career growth.
• Ensure adherence to regulatory requirements, internal controls, and responsible gaming standards.

Skills

Leadership

Operations Management

KPI & metrics

Process optimization

Customer operations

Compliance awareness

Stakeholder management

Education

Bachelor's degree in Business Administration / Operations Management

Job description

ALLIANCE GAMING SOLUTIONS (M) SDN BHD is a fast-growing, regulated online gaming company headquartered in Melbourne, Australia, serving millions of customers nationwide. Our Malaysia office at KL Sentral is a key regional hub supporting operational, digital, and customer-focused initiatives.

We are driven by innovation, operational excellence, and a strong commitment to integrity, responsible gaming, and customer trust. We believe great operations build exceptional customer experiences.

About the Role

As a Senior Operations Manager, you will take ownership of day-to-day operational performance across key departments, ensuring efficiency, compliance, and service excellence. This is a senior leadership role suited to an experienced operations professional who thrives in a fast-paced, high-accountability environment and enjoys driving continuous improvement.

You will work closely with cross-functional teams across our Melbourne head office and Darwin office, as well as other stakeholders across the business, to ensure alignment, performance optimisation, and regulatory adherence. The role will play an important part in supporting the operational needs of both locations and ensuring consistent processes, performance, and service standards across the organisation.

This is a fully on-site role based in KL Sentral. Work-from-home arrangements are not available.

Key Responsibilities

Lead and manage daily operational activities to ensure seamless business performance

Oversee customer support operations, service delivery, risk management, and compliance functions

Develop, implement, and continuously improve operational policies, SOPs, and efficiency frameworks

Monitor KPIs, operational metrics, and performance data to drive continuous improvement

Identify operational gaps and bottlenecks, proposing and executing effective solutions

Collaborate closely with Marketing, Product, Compliance, Technology, and other key stakeholders

Lead, mentor, and develop operational teams to achieve high performance and career growth

Ensure strict adherence to regulatory requirements, internal controls, and responsible gaming standards

Coordinate reporting and operational alignment with the Melbourne head office and Darwin offce

Manage external vendors and operational partners where required

About You

Bachelor’s degree in Business Administration, Operations Management, or a related field

Minimum 5 years’ experience in operations management or an similar leadership role

Proven leadership experience managing and developing teams

Strong understanding of operational workflows, process optimisation, and KPI-driven management

Experience in customer operations, service delivery, or compliance-focused industries is an advantage

Excellent communication, problem-solving, and decision-making skills

Highly organised, detail-oriented, and capable of managing multiple priorities

Strong analytical mindset with the ability to interpret data and identify trends

Self-motivated and able to work independently, with strong ownership and accountability for delivering outcomes

Positive and solutions-focused with a strong can-do attitude

Proactive, results-driven leader with a passion for operational excellence

Why Join Us

Prime KL Sentral location with direct access to public transport

On-site parking (Limited)

Modern, collaborative office environment

Supportive leadership and people-focused culture

Stable organisation with exciting growth plans and long-term career opportunities

Competitive salary and leadership exposure within an international company

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Do you have customer service experience?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an operations manager?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?

What can I earn as an Operations Manager