Assistant Manager, Process Digitalisation & Automation

Bell Ward Malaysia; Kuala Lumpur; Sur place; MYR 120 000 - 180 000; Plein temps

Résumé du poste

Bell Ward Malaysia is seeking a Process Digitalisation Specialist in Kuala Lumpur to drive automation across our organisation. You will design and implement automation using Power Platform, Copilot Studio, Python and AI-enabled tools to reduce manual effort and increase consistency.

You will partner with process owners to translate requirements into scalable solutions, create reusable architectures, ensure testing and governance, and support transition to BAU operations.

Qualifications

• Experience analysing business processes and identifying automation opportunities.
• Strong understanding of solution design, including data flows, APIs, integrations, security controls, deployment approaches and reusable architecture components.
• Hands-on experience with automation platforms and AI solutions, including LLM integrations.

Responsabilités

• Design, develop and implement automation solutions using workflow orchestration tools, low-code platforms such as Power Platform and Copilot Studio, scripting languages including Python, and AI-enabled technologies.
• Partner with subject matter experts and process owners to translate business requirements into practical technical solutions.
• Create reusable automation frameworks, components and reference architectures that can be leveraged across IAA.
• Ensure solutions are fully tested, monitored, documented and supported for long-term sustainability.
• Embed governance, auditability and quality controls into solution design and delivery.
• Support the transition from project delivery to business-as-usual operations through training and enablement of teams.

Connaissances

Automation design

Low-code platforms

Python scripting

AI-enabled automation

Stakeholder management

Solution architecture

Power Platform

Copilot Studio

CI/CD

APIs

Outils

Power Platform

Copilot Studio

CI/CD

Description du poste

As a Process Digitalisation Specialist, you will play a key role in transforming and automating business processes across IAA. Your focus will be on reducing manual effort, improving consistency, and enabling teams to concentrate on higher-value activities.

Process Automation & Solution Delivery

• Design, develop and implement automation solutions using workflow orchestration tools, low-code platforms such as Power Platform and Copilot Studio, scripting languages including Python, and AI-enabled technologies.
• Partner with subject matter experts and process owners to translate business requirements into practical technical solutions.
• Create reusable automation frameworks, components and reference architectures that can be leveraged across IAA.
• Ensure solutions are fully tested, monitored, documented and supported for long-term sustainability.

Digitalisation & Business Enablement

• Develop and maintain AI-powered solutions that help IAA teams generate value for clients.
• Provide technical expertise and guidance on process digitalisation initiatives.
• Act as a key technical liaison between business stakeholders and technology teams, reducing reliance on central IT for standard automation requirements.

Governance & Quality Assurance

• Ensure all automation and digital solutions meet IAA governance requirements and Group Technology & Operations standards.
• Embed appropriate controls, auditability, documentation and human oversight into solution design and delivery.
• Support compliance with responsible AI principles when deploying AI-enabled solutions.
• Maintain high standards for solution maintainability, version control and knowledge transfer.

Transformation & Stakeholder Engagement

• Partner with project and cross-functional teams to identify, prioritise and deliver automation and digitalisation opportunities across IAA.
• Support the transition from project delivery to business-as-usual operations through training and enablement of IAA teams.
• Promote awareness and adoption of automation and digital solutions alongside the Capability Manager.
• Contribute to the organisation's digital transformation roadmap by identifying opportunities, assessing feasibility and sharing delivery insights.
• Collaborate with GTO and other functions to align standards and maximise the use of enterprise capabilities.

Job Requirements

• Experience analysing business processes and identifying automation and digitalisation opportunities.
• Strong understanding of solution design, including data flows, APIs, integrations, security controls, deployment approaches and reusable architecture components.
• Hands-on experience with automation platforms, low-code technologies (Power Platform, Copilot Studio, workflow orchestration tools) and AI solutions, including LLM integrations.
• Solid software engineering fundamentals, including Python, version control, CI/CD and configuration-as-code practices.
• Ability to convert business requirements into scalable technical solutions without requiring deep domain expertise.
• Strong stakeholder management and communication skills, with the ability to explain technical concepts to non-technical audiences.
• Experience embedding governance, controls, auditability and quality standards into solution delivery.
• Comfortable working across both transformation initiatives and BAU environments.
• Ability to navigate complex, regulated enterprise organisations.
• A practical and innovative mindset, with the ability to identify where automation creates genuine business value.