Senior Operations Analyst/Operations Specialist

J&T Express; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

Jora Malaysia is seeking a Senior Operations Analyst/Operations Specialist to analyse operational costs, business performance and data to identify trends, cost drivers and improvement opportunities.

You will monitor key KPIs, prepare reports and dashboards, conduct budgeting and forecasting, and collaborate with Operations, Finance, Network and IT to drive cost optimization and efficiency. For Team Lead level, you will lead and guide team members in delivering analysis and improvement projects.

Qualifications

• 3–5 years of relevant experience in Operations Analytics, Business Analytics, Cost Analysis, Performance Management or related fields.
• Experience in logistics, e-commerce, transportation or large-scale operations is an added advantage.
• Proficient in Microsoft Excel; Power BI/SQL/Tableau experience is an added advantage.

Responsibilities

• Analyse operational costs, business performance and data to identify trends, cost drivers and improvement opportunities.
• Monitor KPIs such as parcel volume, productivity, cost per parcel, manpower efficiency and service performance.
• Prepare daily, weekly and monthly reports, dashboards and management presentations to support decision-making.
• Conduct cost variance analysis, budgeting and forecasting to support planning and cost optimization.
• Identify operational gaps and provide data-driven recommendations to improve efficiency and reduce costs.
• Work closely with Operations, Finance, Network, Data/IT and other departments on business analysis and process improvement projects.
• Support management in evaluating new business initiatives, operational changes and their potential cost and performance impact.
• For Team Lead level, lead and guide team members in delivering analysis, reporting and improvement projects.

Skills

Analytical thinking

Problem solving

Excel

Power BI

SQL

Communication

Education

Bachelor's Degree in Business Analytics, Data Analytics, Finance, Economics, Logistics, Supply Chain, Business Administration

Tools

Power BI

SQL

Tableau

Excel

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Senior Operations Analyst/Operations Specialist

Analyse operational costs, business performance and operational data to identify trends, cost drivers and improvement opportunities.

Monitor key operational KPIs, including parcel volume, productivity, cost per parcel, manpower efficiency and service performance.

Prepare daily, weekly and monthly reports, dashboards and management presentations to support business decision-making.

Conduct cost variance analysis, budgeting and forecasting to support operational planning and cost optimization.

Identify operational gaps and provide data-driven recommendations to improve efficiency and reduce costs.

Work closely with Operations, Finance, Network, Data/IT and other departments on business analysis and process improvement projects.

Support management in evaluating new business initiatives, operational changes and their potential cost and performance impact.

For Team Lead level, lead and guide team members in delivering analysis, reporting and improvement projects.

Requirements:

• Bachelor's Degree in Business Analytics, Data Analytics, Finance, Economics, Logistics, Supply Chain, Business Administration or related field.
• 3–5 years of relevant experience in Operations Analytics, Business Analytics, Cost Analysis, Performance Management or related fields.
• Experience in logistics, e-commerce, transportation or large-scale operations is an added advantage.
• Strong analytical and problem-solving skills with good business acumen.
• Proficient in Microsoft Excel; experience in Power BI / SQL / Tableau is an added advantage.
• Good communication and presentation skills with the ability to translate data into actionable business insights.
• Able to work independently and manage multiple priorities in a fast-paced environment.