Senior Ocean Freight Documentation Coordinator

FedEx Group; Kulai; On-site; MYR 42,000 - 72,000; Full time

Job summary

FedEx Logistics in Kulai, Malaysia, is seeking a Shipping Documentation Specialist to ensure timely shipping arrangements and accurate documentation for internal and external customers.

You will handle ocean shipping documents, coordinate with customers and carriers, and ensure compliance with customs procedures while keeping stakeholders informed on shipment progress. The role requires 2–3 years in shipping docs or customer service and strong English proficiency.

Qualifications

• 2–3 years of experience in shipping documentation and/or customer service, ideally within Freight Forwarding, Logistics, or Supply Chain.
• Familiarity with Singapore Customs Preferential CO and Rules of Origin (ROO) is preferred.
• Familiarity with the CargoWise (Freight Operations System) is an advantage.
• Fluent in English; additional local language proficiency is a plus.

Responsibilities

• Handling all Ocean shipping documentation.
• Responding promptly to customer and internal stakeholder enquiries.
• Ensuring work accuracy and full compliance with customs procedures.
• Coordinating shipment requests with customers and shipping partners.
• Communicating with carriers to secure export bookings.
• Providing proactive updates to customers on shipment progress.
• Declaring customs permits.
• Coordinating pickup and delivery arrangements.
• Updating key shipment milestones in the operations system promptly.
• Preparing sales invoices and matching purchase invoices with vendor costs.
• Maintaining shipment trackers and operational reports.
• Performing other duties assigned by management.

Skills

Customer service

Shipping documentation

Microsoft Office

English fluency

Time management

Multitasking

Education

GCE O’ Level

Tools

CargoWise

Job description

FedEx Logistics in Kulai, Malaysia, is seeking a Shipping Documentation Specialist to ensure timely shipping arrangements and accurate documentation for internal and external customers.

You will handle ocean shipping documents, coordinate with customers and carriers, and ensure compliance with customs procedures while keeping stakeholders informed on shipment progress. The role requires 2–3 years in shipping docs or customer service and strong English proficiency.