Senior Network Engineer

RiDiK (a Subsidiary of CLPS. Nasdaq: CLPS); Kuala Lumpur; On-site; MYR 200,000 - 320,000; Full time

Job summary

RiDiK, a subsidiary of CLPS, is seeking a Customer Delivery Engineering Technical Leader in Malaysia to drive advanced Cisco solutions. The role requires 8+ years of experience, CISCO Nexus/ACI and VXLAN expertise, and a strong focus on design, testing and customer success.

You will mentor teams, develop IP assets and collaborate with Cisco and customer stakeholders to deliver optimized architectures and service improvements.

Qualifications

• Contribute to customer problem resolution, innovation and engineering engagement.
• Mentor and develop others; share IP and training content.
• Collaborate with engineering to resolve complex issues and plan solutions.

Responsibilities

• Interact with customers and Cisco stakeholders to plan, design, install and optimize Cisco products.
• Translate business requirements into solution designs and support presales.
• Lead resolution of escalations and drive serviceability improvements.

Skills

Problem resolution

Innovation

Engineering engagement

Intellectual capital

Talent development

Mentoring

IP creation

Solution design

Cisco expertise

Education

BS in CS/EE or equivalent

Tools

Cisco Nexus

Cisco ACI

VXLAN

Job description

Role: Customer Delivery Engineering Technical Leader

Location: Malaysia

Exp: 8+yrs

Mandatory- CISCO Products, CISCO Nexus, CISCO ACI, VXLAN, Solution Design

Required Skills and Qualifications

• Contribute effectively in the areas of Customer Problem Resolution; Innovation; Engineering Engagement; Intellectual Capital; Talent Development
• Actively mentors and develops others
• Leads the creation and sharing of intellectual property (content, training) including digital intellectual property (e.g. scripts, software assets) in the most productive manner for various audiences, customers.
• Interacts effectively with Engineering to solve complex problems, identifies serviceability issues and drives resolution of the issues with Engineering and other organizations.
• Provides technical expertise and guidance to resolve complex customer problems in support of escalations.
• Owner and keeper of our culture
• Continuously learning and strengthening technical skills for relevant technical domain and adjacent technologies.
• Based on project requirements, consults and works with customers and Cisco stakeholders to plan, design, install, configure, integrate and/or optimize Cisco’s suite of products, services to accelerate business outcomes
• Supports presale activities and translate business requirements into solution design

Scope

• Interfaces internally and externally with customers, senior leadership, other Engineers, Partners, field personnel, CAP Managers, and internal engineering departments and product organizations.

Complexity

• Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry.

Expertise

• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 8+ years related experience.