Business Development Coordinator

foodpanda; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

foodpanda in Kuala Lumpur is seeking a Business Development Coordinator to support Shops growth, handling vendor onboarding, catalog management, and pipeline support to help partners go live quickly.

You will collaborate with cross‑functional teams, use Salesforce for onboarding, review leads, upload product images, and track progress in CRM to identify bottlenecks and improve the onboarding journey.

Qualifications

• Fresh graduates welcome; sales ops or coordination exp is a plus.
• Willingness to learn CRM/tools; Salesforce experience is a plus.
• Proficient with Google Workspace (Sheets, Docs).
• Strong attention to detail when managing content uploads, partner data and documentation.
• Effective English communication with cross‑functional teams.

Responsibilities

• Manage end-to-end merchant onboarding workflows using Salesforce.
• Collaborate with Content, QC, and Operations to process accounts smoothly and ensure quick turnarounds.
• Oversee catalog onboarding, including image and product uploads according to quality guidelines.
• Assist with reviewing, qualifying, and managing inbound leads to support top-of-funnel efficiency.
• Record onboarding progress, lead statuses, and key operational updates in CRM tools.
• Identify process bottlenecks to refine and improve the partner onboarding journey.

Skills

Sales operations

E-commerce coordination

Attention to detail

English communication

Education

Fresh graduates welcome

Tools

Salesforce

CRM systems

Google Workspace

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

We are looking for a Business Development Coordinator to support our foodpanda Shops growth. This role acts as the operational backbone for our sales team, driving seamless vendor onboarding, catalog management, and pipeline support to ensure our partners go live efficiently.

WHAT YOU WILL OWN

• Manage and drive end-to-end merchant onboarding workflows using Salesforce.


• Collaborate with Content, QC, and Operations teams to process accounts smoothly and ensure quick turnarounds.


• Oversee catalog onboarding, including image and product uploading according to quality guidelines.


• Assist with reviewing, qualifying, and managing inbound leads to support top-of-funnel efficiency.


• Record onboarding progress, lead statuses, and key operational updates accurately within CRM tools.


• Identify process bottlenecks to refine and improve the partner onboarding journey.

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE

• Open to fresh graduates; prior experience in sales operations, e-commerce, or coordination is an added advantage.


• While experience with Salesforce or CRM systems is a plus, a willingness to learn digital tools is the most essential


• Proficient with Google Workspace applications (Sheets, Docs).


• Strong attention to detail when managing content uploads, partner data, and documentation.


• Effective communication skills in English to coordinate smoothly with cross-functional teams.


• Eager to learn, positive attitude, and ready to grow in a fast-paced environment.